Customer Experience Officer (Remote)

Customer Experience Officer | Pharmacy Guild of Australia | Australia

About Us!

At the Pharmacy Guild of Australia (the Guild), we are a member organisation representing the owners of community pharmacies.  Our members form a unique network of trusted healthcare professionals across Australia.  We are committed to offering our staff a supportive, flexible, and rewarding working environment and conditions.

The Guild team is incredibly welcoming and generous with knowledge sharing – we want you to feel a part of the Guild family as soon as you walk in the door!  We embrace all people, and you can feel comfortable to be yourself with us. 

We invest in the development of our people through a focus on professional development and exposure as well as opportunities for growth. We care about where you’re going and are keen to help you get there.

About The Role!

The Customer Experience Officer plays a vital role across the Quality Care Pharmacy Program (QCPP) team.  This role is responsible for providing excellent customer service and supporting community pharmacies through accreditation processes. This role is a full-time, ongoing position and is based at the Guild’s National Secretariat in Canberra.

About You!

• You are someone who wants to make a difference with their work. Someone who is solutions focused and gets excited about providing customers with exemplary service! You will bring your can-do approach and opportunity mindset to all activities.
• Your thirst for knowledge and effective communication skills will help you shine.
• You will be excited to gain exposure to areas that improve the health outcomes of Australians and to know that you are making a real difference. Your ability to nurture excellent relationships through collaboration and consultation will be highly valued.
• Your experience in a customer service role will set you up for success. We are interested in how your working experience and your skills will set you apart.

Apply Now!

To join our team, please send a cover letter telling us why this role is for you and the value you’d add to the team along with your resume to: recruit@guild.org.au 

Applications are now welcome and are planned to close by COB Monday 6 January 2025

Pharmacy Guild values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment. We welcome applications from people of all abilities, backgrounds and life experiences and including applications from indigenous Australians, people with a disability, people from culturally and linguistically diverse backgrounds, mature-age people and so on. Should you require special assistance through any stage of the selection process, please contact the People and Culture team.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home