Technical Services Engineer (Remote)

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

We are currently looking for a highly motivated and customer focused Technical Services Engineer to join our Customer Services team. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying. If you are interested in this role or would like to refer someone, please visit us at https://www.adtran.com/ and find out more about it and other career opportunities.

Principle Duties And Essential Functions

The Technical Services Engineer is an essential role within Adtran’s Professional Services EMEA team located in Gdynia, Poland.

The successful candidate will support Adtran’s technology in the pre-sales and post-sales stage with direct customer contact. As a Technical Services Engineer, you will be the technical point of contact for local and EMEA customers and consult in finding solutions for their requests. A further key responsibility is to provide technology trainings on our products to partners and customers. This position will offer an opportunity to work within an international team and travel within Poland and the EMEA region.

The Professional Services Team is trained to support the entire spectrum of Adtran products.

Other Tasks And Responsibilities

• Act as technical point of contact for customers
• Prepare Network Design documentation for trials and deployments, working together with the Sales Engineering teams
• Support customers, produce network documentation and host technology workshops and trials
• On-site and remote deployment support
• Become an expert across the Adtran product spectrum and train customers on Adtran´s products
• Produce Signal Flow Diagrams using Microsoft Visio
• Project lead Technical Services staff and external contractors

Knowledge, Skills And Experience Required

• More than 3 years of experience in Technical Support or other Technical Service related department in the Telecom or IT business sector
• Working knowledge on fiber optics, LAN, SAN, DWDM, Ethernet, and Server OS
• Knowledge about Passive Optical Networks (XGS-PON) or Synchronization Network Equipment is beneficial
• Good presentation and communication skills
• Good written and spoken Polish and English language skills
• Ability to work both independently and in a team
• Willingness to travel

Compensation & Benefits

• Stable employment conditions based on an employment contract
• 1 additional vacation day for all, and 1 extra after 10 years being with us
• Flexible working hours and possible hybrid work (presence in the office in Gdynia 3 days a week)
• English lessons during working hours
• Internal training program to support your training needs
• Paid employee referral program
• Multisport Card
• 3% employer contribution to PPK
• Private Health Care at Medicover (extended package for employees and possibility to enroll family members)
• Strong team-oriented and friendly work culture
• Access to various sports activities and events
• Modern office (well-equipped gym and playroom) close to the SKM/PKM stations
• Popcorn Fridays