Service Designer (Remote)

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary

Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.

Minimum Bachelor degree in service design, business design or a related design discipline.

5+ years of experience in service design, user experience design, or related fields

7+ years of combined professional service design, CX, and/or UX experience.

Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope

Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions

Strong understanding of current quantitative and qualitative user analysis techniques

Ability to use web analytics to understand user flows, behaviors, and burden.

Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers

Ability to draft user flows from start to finish with technical input

Ability to create and evaluate low-fidelity versions of their ideas before implementing them

Ability to bring relevant people together to help them understand the user’s goal and establish a common goal.

Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.

Analyze research data identifying and generating meaningful insights and behavioral patterns.

Work closely with visual designers contributing to the improvement of the design quality and final user experience.

Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.

Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.

Strong background in service and strategic design.

Strong skills in conducting and synthesizing research, insights and findings.

Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.

Skills in visual and interaction design as well.

Prior portfolio showcasing design solutions and strategic approaches.

Ability to facilitate workshops and set design sprints

Knowledge of agile approaches and techniques.

Ability to communicate effectively with different audiences.

A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.

Attention to details and organizational approach.

Ability to understand the impact of technology on design deliverables.

This is a remote position.