Zoho Administartor Tech Support (Remote)

Job Description:

Orangepeople is seeking a dynamic and skilled Tech Support Specialist to join our team. This mid-level role requires a tech-savvy professional with a passion for problem-solving and customer support. The ideal candidate will have experience across a range of technologies, including operating systems, G Suite administration, ticketing tools (Zoho), AWS infrastructure, networking, and basic web development. Flexibility in working hours is a must to support our global operations.

Key Responsibilities:

• Operating Systems Support: Troubleshoot and resolve issues across Windows, macOS, and Linux environments.
• G Suite Administration: Manage and support G Suite accounts, user provisioning, security settings, and issue resolution.
• Zoho Ticketing System Management: Administer and manage the Zoho support system, ensuring timely response and resolution of tickets.
• AWS Infrastructure Support: Utilize AWS certifications to monitor, manage, and troubleshoot cloud infrastructure.
• Networking Support: Diagnose and resolve basic networking issues, including LAN/WAN configurations, VPN, and firewalls.
• Web Development Assistance: Provide basic support for web applications, perform troubleshooting, and collaborate with developers for issue resolution.
• Documentation: Maintain detailed documentation of processes, issue resolutions, and system configurations.
• Customer Support: Respond to technical queries, provide exceptional service, and ensure customer satisfaction.

Required Skills & Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Experience: 3+ years of experience in technical support or IT operations.
• Technical Expertise:
• Proficiency in supporting Windows and macOS operating systems.
• Hands-on experience with G Suite administration and tools.
• Working knowledge of Zoho ticketing systems.
• AWS Certified (at least foundational certification; associate-level preferred).
• Basic understanding of networking concepts (e.g., IP, DNS, VPNs).
• Exposure to web development technologies (e.g., HTML, CSS, basic JavaScript).
• Strong problem-solving skills and ability to manage multiple tasks.
• Excellent communication and interpersonal skills.
• Ability to work flexibly across different time zones as needed.

Preferred Skills:

• Experience with automation tools or scripting (e.g., Python, Bash).
• Familiarity with ITIL practices or certifications.
• Knowledge of additional ticketing systems or IT service management tools.

What We Offer:

• Competitive compensation package.
• Flexible working hours and remote work setup.
• Opportunity to work with a dynamic, globally distributed team.
• Learning and development opportunities to enhance your skills.