Creative Project Manager (Remote)

CREATIVE PROJECT MANAGER – Vehicle Wrap Team

(100% REMOTE)

Location

Philippines

Schedule

40 Hours / Week, US Time Zone

Monday – Friday

Why join our team?

Caring culture that puts people > profit

100% remote, global team

Flexible asynchronous schedule that allows for prioritizing family and quality of life

20 days of paid time off (PTO) each year

Fast-growing startup with lots of advancement opportunities

Paid education stipend and mentoring to upscale skills

Sign-on bonus to upgrade home office and workstation

Ghost Sherpa?!

Since 2020, Ghost Sherpa has been a successful design company that serves US-based marketing agencies and in-house marketing teams with fast, affordable, senior-level graphic design support. Our 100+ person team is fully remote and hails from North, Central, and South America, Africa, Europe, and Asia, and maybe soon we’ll adopt a penguin and koala and be on every continent! We believe in putting people before profit and building a culture that values quality of life, truth-telling, kindness, and work well done.

What’s the purpose of the role?

The Creative Project Manager reports to the Director of Project Management. Their primary responsibility is to impress clients by effectively taking in, developing, and delivering beautiful and practical creative outputs that fulfill client needs. They will cultivate strong relationships and collaborate with clients, creative teams, and other project managers to ensure that projects are completed on time, within budget, and exceed client expectations, all while maintaining Ghost Sherpa’s high standards.

This role emphasizes a client-first attitude, with a continuous drive to improve processes and procedures. The Creative Project Manager embodies an upbeat kindness that fosters relationships and enhances team chemistry, employing a servant leadership style that empowers the team and brings out the best in everyone.

What will I be doing?

Project Planning:

• Develop project plans, timelines, and milestones.
• Define project scope, objectives, and deliverables.
• Allocate resources effectively.

Client Communication:

• Act as the main point of contact between Ghost Sherpa and the client.
• Understand and interpret client needs and expectations.
• Provide regular updates and project progress reports to clients.

Team Collaboration:

• Coordinate and collaborate with creative teams, ensuring everyone understands their roles and responsibilities.
• Foster a positive and collaborative working environment.

Budget Management:

• Develop and manage project budgets.
• Track expenses and ensure projects are within budget constraints.

Risk Management:

• Identify potential risks and develop contingency plans.
• Mitigate risks to ensure project success.

Quality Control:

• Ensure the final deliverables have been reviewed and meet quality standards and client expectations.
• Conduct thorough reviews of creative work before presenting it to clients.

Timeline Management:

• Monitor project timelines and deadlines.
• Implement strategies to keep projects on schedule.

Client Feedback and Revisions:

• Gather client feedback and communicate it effectively to the creative team.
• Manage the revision process to meet client expectations.

Account Management:

• Build and maintain strong client relationships.
• Identify opportunities for upselling or expanding services.

Proposal and Presentation:

• Participate in client pitches and presentations.
• Develop proposals for new projects and initiatives.

Conflict Resolution:

• Address and resolve conflicts within or between the team and the client.
• Maintain a positive and professional relationship with all stakeholders.

Client Satisfaction:

• Measure and assess client satisfaction.
• Seek feedback to improve services continuously.

Reporting:

• Generate regular reports on project status, budget, and other relevant metrics.
• Provide insights for continuous improvement in project management processes.

What experience do I need to succeed?

• 5+ years of project, product, account, production, or traffic management experience in the creative industry or a design department.
• 3+ years of supervisory/management experience with hourly or salaried employees, with a track record of coaching and developing them to be their best.
• Experience with Adobe Creative Suite (Illustrator, InDesign, PhotoShop, and Figma) and PM software like Asana is a plus.

What skills do I need to succeed?

• Excellent verbal and written English.
• Servant leadership is based on humility, kindness, and truth-telling.
• Customer-first mindset that builds relationships and delivers results for clients.
• A natural ability to communicate well with creatives, clients, and leadership.
• Thorough understanding of design, creative strategy, and its importance to business.
• Impeccable attention to detail, operation workflow processes, and organization.
• Unique ability to multitask, project manage, and negotiate efficiently and effectively to facilitate great work that meets client deadlines.
• High self-motivation, initiative, and independence to succeed in a 100% remote work environment.
• Comfortable in a fast-paced environment, simultaneously interacting with clients, team members, and projects.
• Constantly learning, pushing, and problem-solving to improve themselves, their team, their work, and their company.