Client Relations Specialist (Remote)

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Client Relations Specialist (Amharic Speaker).

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Country Manager, Kenya

Working time: 9am to 6pm local time (Monday – Friday)

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region (Ethiopia)
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

• FX/CFD and online trading industry experience
• Bachelor’s degree in Accounting, Business, management, Economy and/or marketing and related disciplines
• Fluent Amharic and Upper-Intermediate English
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude
• Only candidates based in Kenya will be considered

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Opportunity for hybrid working model

Journey to FP Markets:

• Interview with People Function member (30 – 45 min) to assess match to our culture
• Interview with your future manager (45 min – 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!