Senior Solution Manager (Remote)

Medable’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Responsibilities

• Lead project implementations and product configurations for client accounts
• Efficiently manage the design process, defining a solution which accurately aligns Medable’s software and capabilities with study scope
• Demonstrate in-depth knowledge of Medable’s software, technology, and processes to be able to guide a client to the best use of Medable’s platform to meet their needs
• Guide peers to develop study implementations aligned with Medable’s best practices and design standards
• Collect and record study requirements, ensuring comprehensive and precise documentation of the design elements necessary to deliver the defined solution
• Create and manage detailed project plans to ensure deliverables are complete on time
• Establish and manage project timelines and objectives, driving them to timely completion
• Proactively identify and addresses issues or risks
• Develop and maintain strong customer relationships, and work to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Provide technical/product training and support and explain complex technical topics in an easy to understand way to non-technical audience
• Prepare, report on, and distribute progress reports
• Effectively prioritize own and workload of other team members, facilitating collaboration across multiple divisions within the company
• Manage a well-defined project management process and champion ongoing improvement initiatives
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
• Contribute to continuous improvement efforts associated with process, documentation, systems & more
• Other duties as assigned

Experience

• Minimum of 8 years of related experience
• Experience leading project implementations and product configurations to meet client requirements and ensure objectives, goals, and commitments are met
• Working knowledge of GCP/ICH guidelines and the clinical development process
• Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments
• Demonstrates experience in interpretation of client requirements to prepare and document design specifications
• Experience creating and managing project plans
• Experience with clinical trial (ePRO, EDC, mobile) or healthcare software solutions
• In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
• Skills
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Adept at solving complicated technical problems and conversing with clients
• Ability to effectively organize and manage multiple assignments with challenging timelines
• Ability to adapt and adjust to changing priorities
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Smartsheets or equivalent project management software
• Google Docs, Sheets, and Slides or equivalent office software
• JIRA or equivalent bug-tracking software

Education, Certifications, Licenses

• Bachelor’s degree, or the equivalent experience

Travel Requirements

• As required

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits – they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work

• Remote from the start, we believe in a flexible employee experience

Compensation

• Competitive base salaries
• Annual performance-based bonus
• Stock options for employees, aligning personal achievements to Medable’s success

Health and Wellness

• Comprehensive medical, dental, and vision insurance coverage
• Carrot Fertility Program
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
• Wellness program (Mental, Physical and Financial)

Recognition

• Peer-to-peer recognition program, celebrating achievements and milestones

Community Involvement

• Volunteer time off to support causes you care about

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.