Account Manager For Digital Marketing (Remote)

We are seeking a highly skilled Digital Marketing Account Manager to join our remote team. In this vital role, you will be instrumental in fostering and enhancing relationships with our prestigious enterprise and multi-channel clients. Your primary objective will be to present innovative strategies and solutions, ensuring that we not only meet but surpass our clients’ expectations across diverse digital channels, including paid search, social media, display advertising, search engine optimization, email marketing, and web development.

Key Responsibilities

• Serve as the primary liaison for your client portfolio, facilitating effective communication and collaboration with internal teams.
• Communicate onboarding timelines, objectives, strategies, and the most effective methods for reporting and delivering results to clients.
• Align client goals with execution tactics while enhancing inter-departmental communication.
• Proactively address and resolve client concerns, escalating issues to senior management as needed.
• Focus on client retention through exemplary execution, robust relationships, and superior customer service.
• Oversee contracts, including renewals, upselling opportunities, and ad-hoc fee negotiations.
• Collaborate with channel team leaders to prioritize account initiatives.

You Will Also Support Cross-functional Teams By

• Participating in meetings with potential clients alongside the sales team and aiding in audits and preparations.
• Enhancing sales materials and furthering the channel team’s comprehension of the sales cycle.
• Developing case studies and testimonials to highlight our achievements.

Additionally, You Will Contribute To Process Enhancement By

• Refining and developing processes applicable across teams, such as client onboarding, reporting, and internal communication.
• Improving operational processes, executing tasks, and coordinating account launches, budget updates, and renewals with Operations.
• Ensuring proper account linkages and securing necessary access and billing information.

Required Skills

• Proficient knowledge of and ability to articulate digital services.
• Excellent client relationship development skills.
• Confidence in presenting to clients via phone and in-person.
• Minimum of 1 year of experience with paid search, social, and display marketing platforms, including tracking and tagging methodologies.
• 5+ years of overall professional experience.
• Ability to navigate change while maintaining a positive demeanor.

Qualifications

• A Bachelor’s Degree.

Career Growth Opportunities

We are committed to fostering professional development and offer access to senior management and mentoring opportunities that can significantly advance your career within our organization.

Company Culture And Values

As an equal opportunity employer, we actively encourage candidates from diverse backgrounds and identities to apply. We believe that each new hire contributes a unique perspective, and we continuously seek to further diversify our workforce.

Compensation And Benefits

We provide a comprehensive benefits package designed to support your well-being and professional advancement:

• Medical, dental, vision, short-term disability, and life insurance.
• A 401(k) plan with a company match to assist in future planning.
• Paid time off starting at 15 days, including paid holidays, sick leave, and personal days.
• Flexible Fridays to enhance work-life balance.
• Remote work options available.
• Opportunities for optional company gatherings in a COVID-safe manner.

Employment Type: Full-Time