Services Consultant (Remote)

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise – Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia or New Zealand

About The Opportunity

The WFM Service Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.

What You’ll Get To Do

• Provide Implementation Services to Customers
• Document and validate customer’s business requirements and map to Dayforce functionality. Configure Dayforce application to meet customer’s documented business requirements
• Conduct consulting sessions (on the phone and in-person) and document with meeting minutes. Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise. Be a “go-to” resource for specific functional areas for both internal and external users
• Contribute to internal Implementation initiatives. Document solutions and contribute to a solutions repository
• Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions. Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Skills And Experience We Value

• Bachelor’s degree or equivalent experience
• 5+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, Payroll Software role.
• Experience with Australian Awards / Union Agreements / EBA’s highly regarded
• Experience with software in a SaaS / Cloud computing environment.
• Basic understanding of relational databases and SQL
• Understanding of common human capital management (HCM) business practices

What Would Make You Really Stand Out

• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organisation, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions

Hiring Manager: David Sender

Recruiter: Jeg Cantuba

Grade: 8

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud