Software Support Engineer Ii (Remote)

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Responsibilities and Duties:

• Ownership and management of software updatesplatform upgrades across all customer platforms.
• Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required.
• Ensuring the technical documentation in the Wiki us kept up to date
• Maintaining and supporting the NCR SDS virtualization software and infrastructure
• Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution
• Deliver technical IT support as required to our growing diverse client base
• Answering emails, calls and online chat in a positive and friendly manner.
• Monitoring live SDS servers, troubleshooting and resolving all technical issues
• Promote and provide support for new products and technologies.
• Taking a lead role in coordinating any major incidents relating to software deployed in the region
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for our Enterprise opportunities
• Leading projects to migrate customers from old to new SDS servers

In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers.

Knowledge, Skills and Experience:

• The candidate should have a minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems
• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

• AWS
• GCP
• Containerization
• Nagios
• CheckMK
• Apache
• CouchDB
• Windows operating systems
• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
• Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”