Hvac Technical Product Support Specialist (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Talentify.io

Hvac Technical Product Support Specialist (Remote)

Hvac Technical Product Support Specialist | Talentify.io |United States

Employer Industry: Industrial Distribution

Why Consider This Job Opportunity

...

Hvac Technical Product Support Specialist | Talentify.io | United States

Employer Industry: Industrial Distribution

Why Consider This Job Opportunity

  • Salary starting at $26.30 per hour
  • Comprehensive benefits starting from day one, including medical, dental, vision, and life insurance
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required
  • Opportunities for career advancement and professional development through training
  • Flexibility of remote work with a consistent schedule from 10:30 a.m. – 7 p.m. CST, Monday to Friday
  • Support for emotional wellbeing with 6 free sessions each year with a licensed therapist

What To Expect (Job Responsibilities)

  • Provide technical product support to customers via phone, including troubleshooting and product application assistance
  • Communicate effectively with external and internal customers, ensuring accurate information is shared
  • Navigate multiple computer programs and applications simultaneously to identify solutions and document customer interactions
  • Follow established processes to meet customer needs and exceed expectations
  • Capture customer feedback and relay it to product teams for continuous improvement

What Is Required (Qualifications)

  • Minimum of 5+ years of relevant job experience or hands-on field experience in HVAC systems, including fans, blowers, ventilation, heating, air conditioning, and refrigeration
  • Proficiency in computer use with the ability to navigate multiple applications simultaneously
  • Strong communication skills for effective customer interaction
  • Ability to maintain a high level of technical expertise on Grainger products
  • Willingness to follow established procedures and schedules to support customer needs

How To Stand Out (Preferred Qualifications)

  • Experience with maintaining and installing HVAC systems and ice machines
  • Familiarity with Grainger’s product catalog and online resources
  • Previous experience in a customer service or technical support role within the HVAC industry
  • Strong problem-solving skills and ability to think critically under pressure
  • Initiative to seek out training and learning opportunities to enhance product knowledge

#IndustrialDistribution #HVACSupport #RemoteWork #CareerGrowth #EmployeeBenefits #TechnicalSupport

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