Program Manager (Remote)

Join a prestigious organization in the hearing care sector, committed to enhancing the quality of life for countless individuals through cutting-edge hearing solutions. We are currently in search of a strategic and enthusiastic Manager to spearhead our Remote Care Programs, encompassing Telehealth and HearAssist. This pivotal role requires collaboration with diverse teams within the organization to ensure effective deployment, adherence to regulatory standards, and continuous enhancement of these innovative programs.

Key Responsibilities

• Drive the development and strategic implementation of Remote Care Programs, collaborating with critical stakeholders including Field Management, Operations, Marketing, Legal, and Professional Development.
• Ensure regulatory compliance by establishing committees for the Remote Care Programs, guaranteeing that all procedures align with healthcare regulations, including HIPAA and telemedicine standards.
• Formulate and sustain processes for auditing, reporting, and collecting patient feedback to ensure top-notch care quality.
• Facilitate onboarding and continuous support for center teams utilizing the programs, working with Professional Development to develop training materials and resources.
• Define best practice guidelines for program technologies, ensuring a seamless and secure experience for both clients and teams.
• Collaborate with Insurance Teams to uphold accurate coding, documentation, and reimbursement practices as per insurance expectations.
• Develop and oversee budgets for the programs, monitoring financial performance including costs, revenue, and ROI.
• Identify and leverage opportunities to broaden the telehealth program by introducing new services or expanding reach to new demographics or regions.
• Advocate for our organizational culture by embodying our values of collaboration, innovation, and impactful solutions.

Required Skills

• Meticulous attention to detail with a strong commitment to accuracy.
• Proficient written communication abilities, capable of articulating complex information simply and clearly.
• Ability to excel in a dynamic environment, demonstrating efficiency and precision in independent work.
• Robust adaptability and problem-solving capabilities.
• Retail experience is advantageous.

Qualifications

• 3-5 years of pertinent experience is required.
• Availability for evening and weekend work, along with some travel commitments.

Career Growth Opportunities

This position provides ample prospects for professional development and career advancement within our esteemed organization, while promoting a culture of continuous learning and improvement.

Company Culture And Values

We foster a collaborative and innovative work environment, where every team member’s contributions are valued. Our commitment to diversity, equity, and inclusion is central to our organizational culture.

Compensation And Benefits

• Competitive Salary: (75,000 – )90,000
• Comprehensive Benefits Package
• Paid Holidays and Paid Time Off (PTO)
• 401(k) Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days and Diversity, Equity & Inclusion Initiatives

Employment Type: Full-Time