Medical Operations Manager (Remote)

OpenLoop is seeking a Medical Operations Manager to join our dynamic team remotely. This non-clinical role is pivotal in ensuring the efficiency and effectiveness of our provider workforce. Reporting directly to the Workforce Management team, the Medical Operations Manager will act as the operational backbone, driving accountability and maintaining high performance standards across our network of providers.

This role requires a proactive leader with a “drill sergeant” mentality who thrives in a fast-paced environment, possesses exceptional organizational skills, and has prior experience managing healthcare providers in remote settings

.
About the Ro

le
Responsibilities include, but are not limited

• to:Monitor and ensure provider adherence to schedules, workflows, and productivity metri
• cs.Proactively identify and address performance issues, providing feedback and corrective actions as need
• ed.Develop and implement strategies to improve provider engagement and efficie
• ncyCollaborate with Workforce Management to ensure provider schedules align with patient demand and service goa
• ls.Maintain real-time visibility into provider availability and escalate coverage gaps prompt
• ly.Track key performance indicators (KPIs) and prepare regular reports for leadersh
• ip.Serve as the main point of contact for providers regarding operational processes and expectatio
• ns.Address provider questions or concerns in a timely and professional mann
• er.Lead daily or weekly check-ins with providers to reinforce priorities and provide operational updat
• es.Identify bottlenecks or inefficiencies in provider workflows and recommend solutio
• ns.Assist in developing and implementing new operational policies and procedures to enhance provider performa
• nceWork closely with the Quality Assurance, Patient Experience, and IT teams to resolve operational issues impacting provide
• rs.Partner with HR to onboard and train new providers, ensuring they meet operational standar

ds.
Requirem

• entsMinimum of 3 years in a healthcare operations role, preferably managing or supporting healthcare provid
• ers.Experience in telehealth or remote workforce management is highly prefer
• red.Strong leadership and accountability-driven mindset; able to enforce high standards with empathy and resp
• ect.Excellent communication and interpersonal skills, capable of motivating and engaging provid
• ers.Detail-oriented with strong analytical and problem-solving ski
• lls.Ability to adapt quickly to a dynamic and fast-paced environm
• ent.Proficient in workforce management tools, scheduling software, and telehealth platfo
• rms.Comfortable with data analysis tools to track and report on performance metr

ics.
Salary Descri

ption$ 60,000- $ 80,000 / annual s

alary
About Op

enLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 s

tates.
Our Company

CultureWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their bes

t work.
Sound like a good fit? We’d love to m

eet you.