Customer Support (Remote)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?

Wishup is India’s leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution – we are inviting applications to work with our US-based clients.

Job Profile

• Prior experience in Customer Support would be a great fit for this role
• The role is remote and full-time (not a freelancing assignment)
• The role would require working in the US time zone

What’s in it for you?

• International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
• No hassle of US visa application; since it’s remote working
• Constant upskilling to maintain market relevance: We provide up to 4 weeks of training

during onboarding in all the latest industry tools and practices

• Stable full-time remote job in a company that has been fully remote for over 5 years: work

from home (or anywhere), forever!

• Scope of rapid growth based on bi-annual appraisals
• A healthy work-life balance

Roles & Responsibilities

As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:

• Ecommerce Assistance (Amazon Seller/Shopify)
• Client Management
• Customer Support
• Project Management
• Advanced Excel and MIS Reporting
• CRM and Lead Management
• Online Research
• Lead Generation
• Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)

You’re a Great Fit If You Have

• At least 2 years of full-time employment experience
• A stable career employment track record
• Impeccable written and spoken English
• An aptitude for mathematics and logic
• A solid experience in resolving work-conflict situations

Job Prerequisites

• High-speed internet connection
• Laptop with an integrated camera and a pair of headphones
• Distraction-free workspace with zero external interference
• Ability to work with US time zones

Work Shift (either Of The Following May Be Allocated)

• Mon-Fri, 6:30 p.m. – 3:30 a.m. IST
• Mon-Fri, 9:30 p.m. – 6:30 a.m. IST

Company Reviews

https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg

Social Media Links

LinkedIn – https://www.linkedin.com/company/wishup-services/

Facebook – https://www.facebook.com/wishupnow/

Twitter – https://twitter.com/wishupnow

Instagram – https://www.instagram.com/wishupnow/

Training At Wishup

https://www.youtube.com/watch?v=6Uolgas0Uj4

Life At Wishup

https://www.youtube.com/watch?v=qHPMod_jzmA

Skills:- Customer Support, Customer Service, Client Servicing, Account Management, Communication Skills, Management Information System (MIS), Business Process Outsourcing (BPO), Client Management, Technical support, Customer Relationship Management (CRM), Lead Generation, Lead management and Executive support