Commercial Bid Manager (Remote)

Commercial Bid Managers are the primary content creator and quality control specialists of all client-facing materials, specializing in written content, in the form of proposals, case studies, presentation decks, website content, and other similar deliverables – all focused on conveying and selling the capabilities and services of TaskUs.

They work hand-in-hand with Sales, Client Services, and other client-facing groups teams on end-to-end sales opportunities, ensuring that the information presented to prospects and clients are relevant, updated, impactful, and effectively convey TaskUs’ core capabilities and services.

Org Structure

• This role reports to the Senior Commercial Bid Manager.
• This role works closely with the Creatives Team.
• This role’s primary stakeholders are the Sales and Client Services Teams.

End-to-End Project/Deal Management

• In charge of writing, design overwatch, overall management, and cross-department coordination of all client-facing content and deals in the form of proposals, presentation slides, case studies, vertical/service line web pages, and other forms of revenue-generating sales materials.
• Tailor-fitting the verbiage, content, tone, section inclusion, and overall message of client-facing outputs to ensure that it resonates with and addresses the needs, pain points, and priorities of the prospective client.
• Working closely with Sales and Client Services stakeholders (primarily Vice Presidents), with each Bid Manager assigned to a specific Industry or Service Line, ensuring that all output checkpoints, scheduled content drafts, and output deadlines are met.
• Working closely with various subject matter experts from all key TaskUs functional departments managing the accuracy, relevance, and consistent tone of the content of their input when placed in client-facing materials.
• Regularly communicating with the aforementioned Sales, Client Services, and other operational departments through scheduled sync sessions to ensure up-to-date information, best-practices sharing, and seamless communication during ongoing projects/deals/bids.
• Consistently updating proactive proposals, presentations, whitepaper documents, and other forms of semi-templated materials to ensure relevancy and impact.
• Closely working with all video, image, and web/online specialists in the Creatives Group in the formatting and layout of the client-facing content, consistently imbuing them with TaskUs’ evolving branding and design philosophy.
• Collaborating with the various groups of the Integrated Marketing Team (Accounts, Strategy & Insights, Creatives, PR) to produce, enhance, and execute miscellaneous content projects, primarily from a content perspective.

Knowledge Database Management

• Constantly updating, maintaining, and sorting internal content databases, templated question-and-response project/output files, and contact lists of functional departments.
• Ensuring up-to-date client and campaign list information (headcount, site operations, lines of business, service channels, etc.) to be used in client-facing materials.
• Keeping an updated list of subject matter experts and POCs across the various functional departments to ensure the efficient and accurate flow of information during projects/deals/bids.

Leadership

• Fostering relationships with both internal and external stakeholders.
• Owning the end-to-end process in accomplishing a project/deal/bid.
• Managing the supervisors and staff during all phases of each project/deal/bid.
• Pushing back, compromising, and/or outright rejecting project requests that are out-of-scope, unfeasible, and generally improper.
• Constantly innovating the output, quality, and effectiveness of each project/deal/bid.
• Owning and fostering partnerships with their fellow bid managers and all content creators within the Integrated Marketing Team.

Key Skills and Experience

• 5+ years of experience in technical writing, creative writing, or proposal management.
• Mastery of the English language in both writing and speech.
• Possesses a Bachelor’s degree in a relevant and related discipline.
• Highly organized and self-motivated, and able to work on tight schedules.
• Possesses adept presentation skills and an advanced ability to communicate, influence, and gain the commitment of others.
• Has an advanced creative thinking and problem-solving mindset.
• Is very detail-oriented while managing multiple content deadlines.
• Strong communication, interpersonal, discernment, and general negotiation skills.