Customer Success Retention Advisor (Remote)

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn’t for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you’re likely to love it here.

The people you’ll like to work with and things you’ll enjoy impacting:

As a Customer Success Retention Advisor reporting to the Team Leader in our CS Retention team, your purpose will be to help ensure the retention of Providers by preventing cancellations and assisting them in optimizing their use of Booksy. You’ll engage with Providers through outbound calls to resolve concerns, offer tailored solutions, and provide guidance on improving their profiles and online bookings. You’ll also be responsible for educating Providers on subscriptions, invoices, and payments, ensuring they fully understand the platform’s capabilities.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Minimum of 3 years of experience in Retention area or working on cross/up-selling projects
• A minimum proficiency level of C1 in Polish
• Good knowledge of Windows, Mac, iOS, Android, Chrome OS, web browsers, and MS Office/G Suite
• At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy

Benefits

Some of the benefits we offer are:

• This is a fully remote position, we take pride in being a globally distributed team.
• Private medical care from Allianz health (subsidized by the company – various packages to choose from)
• Multisport card (voluntary and unsubsidized – various options to choose from)
• Additional life insurance from PZU (voluntary and unsubsidized)
• Pethelp (voluntary and unsubsidized)
• Online consultations with Psychologist Booksy (fully subsidized by the company)
• Wellbeing tools (Worksmile and Officevibe)
• Happiness Team initiatives

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

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We pride ourselves on being people-first at Booksy, which means you know a human will always review your application. It also means that many of our team are taking a well-deserved break over the festive period. This might cause a little delay in you hearing from us. If we don’t respond by the end of 2024, we’ll definitely be in touch soon into the new year. Thanks for your interest and patience.