Operations Associate (Remote)

Operations Associate (Remote)

Are you ready to step onto the playing field of a fast-growing US tech startup that’s changing the game in the world of sports? 

GoodRec is on the hunt for passionate individuals to join our operations team that is helping redefine the way the world plays sports. You’ll have the unique opportunity to shape the future of sports, one community at a time.

About us:

GoodRec started 3 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in North America. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!

What you’ll do:

You will play a pivotal role in helping people connect with their local community and play the sports they love. As an operations associate, you will be a key member of the business development team working on driving growth and profitability to deliver the best outcomes GoodRec players. Your responsibilities will include:

• Game Analysis: Analyze game revenue and profit and make strategic decisions in the team on where to expand games.
• Game Operations: Book game times with facilities, schedule payments, add games to the app, and make sure every game has the right format and information advertised.
• Game Experience: Monitor and improve the overall player experience and product, focusing on match quality and app usability.
• Communications with clients: Build relationships with facility managers and ensure excellent client support.
• Problem Solving: Investigate and identify potential issues that come up at the games, and communicate effectively with the facility.

The ideal profile:

• Strong analytical background, tech-savvy, and an intermediate level of Excel skills.
• Ability to thrive in a fast-paced environment and learn new skills quickly.
• Problem solver and capable of managing multiple tasks under pressure.
• Exceptional communication and organizational skills with a keen eye for detail.
• Proven ability to meet goals and KPIs within deadlines.
• Passionate about sports is a plus!

Some key requirements:

• 3+ years of experience in commercial-related roles, such as business development, operations, sales, or related fields.
• Advanced English level: excellent verbal and written communication.
• Bachelor’s degree in Business Administration, Finance, Industrial Engineering, or related field preferred. 

Some perks you’ll enjoy:

• Competitive salary
• Remote work and autonomy.
• International teams with diverse cultures.
• Monthly cross-team meetup events in your city.

🚀 In the next five years, we’re set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide!