Customer Engagement Specialist (Remote)

Customer Engagement Specialist | G&M Salon Apparel | SouthAfrica

Are you a problem-solver who thrives on connecting with peoplethrough written communication? Join our growing team as a CustomerEngagement Specialist and make a real impact by delivering...

Customer Engagement Specialist | G&M Salon Apparel | South Africa

Are you a problem-solver who thrives on connecting with people through written communication? Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients!

Why This Role Matters

As a Customer Engagement Specialist, you will be the go-to person for our clients’ questions and concerns. Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service. If you’re passionate about creating positive customer experiences, this is the role for you!

What You’ll Do

Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions
Understand Client Needs: Build strong relationships by personalizing your approach to each interaction
Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction
Collaborate: Work closely with team members to share insights and develop innovative customer support strategies
Improve Processes: Gather feedback to refine our services and identify areas for growth

What We’re Looking For

Experience: At least 1 year in customer support or a similar role
Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism
Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets
Composure: Ability to remain calm and solution-oriented, even under pressure
Industry Insight: Knowledge of eCommerce and CRM systems is a plus

Your Tools & Setup

A personal PC or laptop (minimum i5 processor or equivalent)
A stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

Competitive Pay: Up to $4 USD per hour
Health & Wellness: Comprehensive health and dental coverage
Paid Time Off: Recharge and take care of yourself
Performance Bonuses: Be rewarded for outstanding contributions
Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup

How To Apply