Problem Resolution Manager (Remote)

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Problem Resolution Manager.

Responsibilities

• Set-up problem resolution management environment and tool for the project
• Plan problem resolution management and create, review and release problem resolution plan describing the strategy
• Maintain problem resolution management tool Windchill RV&S and lead change control board (CCB)
• Initial priority setting of problems and quality check of new Problem items
• Manage problem analysis including root cause analysis, effort estimation and impact analysis
• Lead CCB to Problem approvals. Initiate bug-fix countermeasures and permanent solutions
• Initiate and track change implementation, integration and validation of the countermeasure and permanent solution to closure
• Track progress of problem resolution management by metrics and report via dashboard to project
• Escalate of track progress on problem resolution to the project leader of the project
• Prevent reoccurrence of problems during lifecycle of the project

Knowledge / Experience

• Master/Bachelor’s in Engineering, Computer Science or similar
• 3+ years of experience as Software Engineer / System Engineer or 3+ years of experience as Software / Systems Tester
• experience in mechatronic system development, mechanical, electronical and software skills
• experience in assisting on Continuous Integration & Deployment activities
• Basic knowledge of ISO 26262, ISO 21434
• skills in PTC Windchill (PDMLink and Project Link) or similar tool including Change Management processes
• skills in PTC Integrity (W&D and SCCM) or similar tool
• Communication and presentation Skills, Team Player, Analytical Thinking, Decision Making, Positive Attitude

Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.