Back Office Support Specialist (Remote)

Location: Remote (CST Time zone)

Salary Range: up to 1800 USD

Work Schedule: Monday – Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a customer-focused business specializing in order management and streamlined processes. The company values teamwork, organization, and proactive communication to exceed customer expectations.

Position Overview:

The Back Office Support Specialist ensures the smooth and efficient processing of business-critical tasks, including order management, report updates, and data accuracy. This role demands meticulous attention to detail, strong problem-solving abilities, and excellent communication skills.

Key Responsibilities:

Order Processing:

• Utilize manufacturer ordering systems to place orders accurately and promptly.
• Document order acknowledgments in ServiceMinder (SM) CRM.
• Manage and track orders in SM, including measurements, installations, updates, and invoices.
• Process change orders and communicate updates to stakeholders effectively.

Accuracy and Compliance:

• Verify the accuracy of measure sheets received from installers.
• Obtain client approval before placing orders in SM.
• Ensure all processes comply with company policies and procedures.

Customer Service:

• Provide proactive updates to customers regarding order status and potential delays.
• Resolve customer issues promptly and professionally.

Teamwork and Collaboration:

• Work collaboratively across departments to ensure seamless operations.
• Contribute to a positive and productive team environment.
• Update reports, data, and spreadsheets for business-critical operations.
• Complete assigned special projects.

Qualifications:

• Minimum 1 year of experience in order processing, back-office support, or a related field.
• Highly detail-oriented, organized, and proactive.
• Strong problem-solving skills and adaptability.
• Excellent written and verbal English communication skills, with a customer-facing proficiency.
• Proficiency in Microsoft Office Suite and Google Workspace preferred.
• Experience with inventory management systems and knowledge of the construction industry is a plus.

Must-Have Attributes:

• Smart, hungry, and coachable.
• Strong organizational skills and the ability to manage tasks accurately under pressure.
• A positive, team-oriented mindset with the drive to grow within the organizations improvements.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.