Deputy Operations Manager Bpo (Remote)

Operations
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Aidey

Deputy Operations Manager Bpo (Remote)

Deputy Operations Manager Bpo | Aidey | Philippines

**APPLICANTS WITHOUT PREVIOUS MANAGERIAL EXPERIENCE ARE WELCOMETO APPLY**

About the Company:

...

Deputy Operations Manager Bpo | Aidey | Philippines

**APPLICANTS WITHOUT PREVIOUS MANAGERIAL EXPERIENCE ARE WELCOME TO APPLY**

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the position:

We are looking for a full-time Deputy Operations Manager to work from home and manage a few teams remotely. The teams are handling clients from various industries. We’re looking for a talented, independent, and motivated Deputy Operations Manager to help the Operations Manager lead and manage teams with a lot of challenges, great energy, and last, but not least – a very unique working environment!

Responsibilities:

• Demonstrate a hands-on approach and be actively involved in the day-to-day operations of every account.

• Produce management reports for the company’s clients.

• Project Management.

• Manage the team’s workload and schedules.

• Conduct surprise inspections of agents’ devices via Zoom to ensure they meet our standards.

• Train new recruits.

• Perform quality assurance (QA) on the team’s work.

• Facilitate case studies with non-performing agents to identify root causes and help improve their performance.

• Assist with the recruitment tasks.

Requirements:

• Excellent English communication skills: verbal, writing, and reading.

• Past experience in customer service or technical support roles

• Proficient in Microsoft Excel, with a strong grasp of its advanced features and functions, including pivot tables, VLOOKUP, and various formulas

• High-standard home office set up with suitable equipment and a stable internet connection

• Highly motivated and reliable

• Ability to learn quickly through self-study and demonstrate flexibility and agility.

• Ability to manage staff workload to maximum efficiency

• Willingness to work flexible hours

Work Schedule:

• This is a full-time job in a permanent work-from-home setup – 9 hours per shift, 5 days a week.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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