Manager Client Success (Remote)

Atropos Health is the developer of GENEVA™ OS , the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence.

About The Role

The Manager, Client Success is a customer-facing role working directly with Atropos Health’s Life Sciences customers and partners. The role has broad responsibilities both internally and externally with the goal of driving customer satisfaction, commercial success, and Atropos Health’s product development activities. The Manager, Client Success will play a role in the growth of Atropos Health’s Life Sciences segment and is expected to maintain and grow Atropos Health’s engagements with its Life Sciences clients and partners.

Responsibilities

• Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction in partnership with the Clinical Informatics team.
• Monitor usage metrics and key performance indicators to ensure customer satisfaction.
• Conduct periodic status meetings and business reviews with clients to ensure customer satisfaction.
• Monitor and report key performance indicators and satisfaction metrics to internal leadership.
• Act as a Life Sciences subject matter expert both internally and externally.
• Partner closely with the Life Sciences Sales team to generate meeting content and value stories, aligning Atropos Health’s capabilities with customer needs.
• Partner closely with Atropos’ Product team to provide client feedback and suggestions for new features and enhancements.
• Become proficient in Atropos Health’s proprietary Temporal Query Language (TQL) to query data, understand patient counts, and run simple studies.

Minimum Qualifications

• Excellent verbal and written communication skills are required for this role.
• Strong initiative and the ability to work independently.
• Must have experience managing projects with top-tier pharmaceutical companies.
• Prior experience working with real-world healthcare data (EMR, claims, etc.) and leading projects with life sciences companies (pharmaceutical and biotechnology) is required.
• Strong technical skills and hands-on experience with SQL is required. Additional coding languages (e.g., R, Python) is a plus.
• Prior experience working and proven aptitude in a startup environment.
• Bachelor’s degree with at least 5+ years work experience in healthcare, consulting, or pharmaceuticals/biotech is required.

Reporting

The Sr. Manager, Client Success reports directly to the Director, Client Success, Hannah Nummerdor.

Location

We are a remote first company! You must be currently authorized to work in the United States on a full-time basis. We cannot support visa sponsorship at this time.

Our Core Values

• Bias to Action. We are driven by urgency and persistence, ensuring our actions contribute to the relentless pursuit of our mission.
• Intellectual Honesty. We are committed to the integrity of our work, seeking truth, and building transparent methodologies that go beyond industry norms.
• Compelled by Curiosity. We seek to solve the unknown, push boundaries, and do not accept the status quo.
• Impactful Innovation. We pioneer solutions that pursue equity and representation that have a transformative impact for our customers, users, and patients.
• Mindful Mentorship. We approach all interactions with an empathetic understanding, actively investing in the growth of each other and our customers.

Perks

• Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA.
• Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
• Financial Wellness. Save for retirement through our 401k plan with Human Interest.
• Flexible Work Environment. We’re a remote first company with a flexible vacation policy.
• Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup.
• Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.

At Atropos, we are committed to fostering a diverse, inclusive, and equitable workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We are an equal-opportunity employer that does not discriminate on the basis of race, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetics, disability, pregnancy, veteran status, or any other legally protected status.

Compensation Range: $115K – $150K