Team Leader Customer Service Dutch English (Remote)

Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.

They are currently expanding and are looking for a Team Leader Customer Service to join their team remotely from Spain.

Job Profile for Team Leader Customer Service

Responsibilities Will Include But Not Be Limited To

• Optimise the use of knowledge and skills of the customer service employees
• Achieve the agreed targets on KPIs
• Ensure that every customer contact is handled perfectly
• Manage employee absenteeism and turnover
• Monitor and adjust the quantitative performance of individual employees if necessary
• Conduct BILA meetings, start-up, performance, and appraisal interviews (and monitor and guide resulting actions and agreements)

Candidate Profile for Team Leader Customer Service

• Must be fluent in Dutch and English, both written and spoken
• Numerical and analytical insight
• Flexible regarding working hours
• Good computer skills
• People-oriented leadership
• Think outside the box and come up with fresh ideas on how to enhance the performance and motivation of our employees

What Our Client Offers

• A fun, enthusiastic team where everyone celebrates all successes together
• Competitive salary
• 23 vacation days and up to 10 extra unpaid days per year
• Collaboration with colleagues from different backgrounds
• Life insurance for employers with at least 3 years of seniority
• Special premiums for new hires and dependents
• Childcare vouchers – tax deduction benefits
• Special discount cards for different providers
• Reward for a candidate referral
• Access to a great number of learning courses
• Additional sick leave payment
• 16 weeks maternity or paternity payment paid by the Social Security

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please Note

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.

Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online

You can email queries and question to cv@bluelynx.com.

For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.

Kind regards, The Blue Lynx Team