Loan Processing Specialist (Remote)

The Loan Processing Specialist is responsible for delivering “best in class” service to ARM’s customers. The ideal candidate is someone who has experience in customer service, business administration and loan operations. They are considered the primary contact for day-to-day customer questions, and should have strong communication skills, ability to multitask, and a positive and energetic personality.

Job Duties And Responsibilities

• Provide exceptional customer service to all ARM customers.
• Promptly address customer questions and concerns, in a positive and expeditious manner.
• Verify and submit client transactions to the accounting department for processing, in a timely manner.
• Responsible for the intake of the loan application from ARM customers, and ensuring the application is complete and the data is entered correctly.
• Support with loan originations by assisting in obtaining required underwriting documents, and also following up on additional documentation needs.
• Create and maintain loan files using Synthesis and/or SharePoint, as needed.
• Schedule loan closings and crop inspections for the Area Manager.
• Assist the Area Manager with closing and execution of loan documents.
• Responsible for UCC Filings
• Administrator and track items such mailing Notice To Buyers, Monthly Statements, and other mass mailings.
• Collaborate with other departments to ensure smooth processing of loan applications and other customer requests example draw requests
• Stay updated on company policies, procedures, and compliance requirements.
• Request and schedule inspections.

Experience, Qualifications And Requirements

• Must have Loan Origination Experience
• Minimum 3+ years of customer relations or similar role, with excellent communication and interpersonal skills.
• Strong attention to detail and high accuracy of processing information.
• Strong organizational and time management skills.
• Microsoft Office Suite knowledge (Excel, Word, PowerPoint, Office 365).
• Ability to work efficiently under pressure and meet strict deadlines.
• Team player, problem solver.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generally required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms.
• Required to use a keyboard and computer regularly.
• Specific vision abilities required, including those required to perform extensive computer-related work.
• Must be able to verbally communicate with others and exchange accurate information.
• Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction.

Work Environment

The work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., home office with computer, phone, and printers).
• Ability to sit at a computer for an extended period.
• Must be able to perform all the essential duties of the job with or without reasonable accommodation.

About Ag Resource Management

Ag Resource Management, LLC (ARM) is a technology-based financial solutions provider, offering innovative lending products and services to the agricultural industry. ARM’s commitment to agriculture and its unique underwriting approach are unsurpassed in the industry. Our production lending and crop insurance services have helped thousands of farmers with millions of acres over the past several years.

The opportunity to work at ARM includes:

• 401(k) (Roth and Traditional options) with employer match and vesting
• Paid Time Off (PTO)
• Competitive compensation and benefits package

Ag Resource Management Core Values:

We Value People, We Exceed Expectations, We Grow Daily, We Have Positive Attitudes, We Equip People