Lobby Ambassador New York City Wfh (Remote)

Job Overview

We are thrilled to introduce an exceptional opportunity for a Lobby Ambassador to become an integral part of our esteemed hospitality team. In this pivotal role, you will play a significant part in elevating the experience of office tenants by managing various amenities and delivering unparalleled hospitality services. Your contributions will be essential to our long-term vision, with a strong focus on achieving an outstanding customer experience.

Key Responsibilities

• Greet tenants warmly by name upon their arrival and departure, ensuring a personalized approach.
• Manage our visitor management system effectively to ensure guests are pre-registered and seamlessly guided to their destinations.
• Engage in daily operations meetings, proactively preparing for scheduled events and arrivals.
• Organize and deliver tenant packages and courier services in a timely manner.
• Acquire and retain knowledge about frequently asked questions regarding the building’s history, amenities, and local offerings to assist tenants confidently.
• Act as the primary contact for all lobby activities and emergencies, taking ownership of any challenges that may arise.
• Maintain a clean and inviting lobby environment, reporting facility or IT issues through appropriate channels.
• Keep an accurate log of tenant preferences and collaborate with the hospitality team to maintain it daily.
• Embody our core values and service principles in every interaction with tenants, guests, landlords, third-party service providers, and vendors.

Required Skills

• 3 to 5 years of experience in hospitality operations, inclusive of positions such as valet, doorman, front desk, or reception services.
• Strong computer skills for the effective management of various hospitality tools and systems.
• Excellent verbal and written communication capabilities.
• Exceptional organizational skills and the ability to manage multiple tasks efficiently.
• A genuine passion for hospitality and a desire to connect with others.

Qualifications

• A commitment to adhering to hospitality attire requirements, ensuring a professional appearance.
• High standards of cleanliness, personal grooming, and hygiene.
• Dependability and punctuality, demonstrating a strong sense of integrity and professionalism.
• Discretion and a commitment to maintaining confidentiality.

Career Growth Opportunities

Join a company that prioritizes your professional development in the hospitality industry. We foster a culture that encourages advancement and skill enhancement, enabling you to grow alongside a team that values collaboration and excellence.

Company Culture And Values

Our organization is built on a foundation of teamwork and a strong support system, where every team member plays a crucial role in enriching the tenant experience. We emphasize a welcoming and inclusive environment that values outstanding customer service and collaboration.

If you are eager to make a positive impact on the experiences of our office tenants and guests, we invite you to apply. Be part of a team that is committed to excellence and offers pathways for growth and development in the vibrant field of hospitality.

Employment Type: Full-Time