Onboarding Coordinator (Remote)

About Us

We are an innovative leader in the E-Commerce industry, empowering a diverse range of brands by delivering outstanding Customer Service solutions. As we continue to expand, we are looking for a detail-oriented and proactive Onboarding Coordinator to ensure our new hires are smoothly integrated and set up for success.

What You’ll Do

• Lead and manage the end-to-end onboarding process for new employees, ensuring they’re prepared and informed
• Conduct live training sessions and assist with paperwork to guide new hires through their onboarding tasks
• Collaborate with the Customer Success Manager to streamline onboarding for both agents and clients
• Provide regular updates to the Team Lead and Recruitment Manager to ensure alignment
• Assist with client onboarding tasks when needed

Experience

What We’re Looking For

• 1–2 years of experience in Customer Service Onboarding
• 3–5 years of experience in the BPO Customer Service industry
• Virtual Assistant experience is a plus

Skills

• Proficiency in E-Commerce tools like Gorgias, Shopify, Zendesk, Re, and Freshdesk (required)
• Familiarity with CRM and project management tools such as HubSpot and Monday.com
• Strong written and verbal communication skills
• Exceptional organizational skills with a keen eye for detail
• Self-starter mindset with the ability to coach and engage others effectively

Technical Requirements

• Reliable internet connection (20 Mbps minimum)
• Proficiency with Gmail and Slack

What’s in It for You?

• Competitive Pay: $5 USD per hour
• Benefits: Paid Time Off, Health, and Dental Insurance
• Flexibility: Permanent, full-time remote setup
• Bonuses: Year-end bonus and performance-based recognition
• Growth Opportunities: Join one of the fastest-growing startups in E-Commerce
• Supportive Culture: Work with a high-performing, collaborative team

Why Join Us?

You’ll play a key role in our company’s success while developing professionally in a fast-paced and dynamic environment. This is your chance to make a real impact on our growth.

How To Apply

Copy and paste this link into your browser: https://forms.gle/vbraLoFA5MX1Q3aA9

Use the application code: JAZZHR

Only applications submitted through the provided link will be considered.

Ready to take the next step in your career? Apply today and help shape the future of E-Commerce with us!

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