Senior Implementation Manager (Remote)

About The Role

A healthcare technology company was founded in 2018 with the mission of powering deeper understanding in healthcare. Their AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

The enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and purpose-built, auditable AI, this organization helps providers quickly trust and verify AI-generated summaries through mapping to ground truth. As pioneers in generative AI for healthcare, they are setting industry standards for the responsible deployment of AI across health systems.

The team comprises practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care more efficient.

About The Role

As a Senior Implementation Manager, you will play a critical role in ensuring the successful deployment and implementation of essential products and services with customers. You will be the primary point of contact for valued partners, driving seamless project execution. Exceptional communication skills will be necessary as you collaborate closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of users.

Ideally, you thrive in a startup environment, specifically with a culture that sees obstacles as opportunities, possesses a bias toward execution, fosters curiosity, and promotes team success.

What You’ll Do

– Lead customer implementations and serve as the primary point of contact for partners during their initial deployments. Instill confidence and trust in partners and team, drive on-time implementations with high NPS, and ensure successful transition from pilots to full enterprise partnerships.

– Own the creation, coordination, and execution of project plans in collaboration with internal and external cross-functional teams.

– Accountable for leading through each project phase including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.

– Identify and manage project risks and issues, and develop contingency plans as required.

– Set the standard for exceptional communication. Keep internal and external stakeholders informed of project progress and potential issues in a timely and transparent manner.

– Drive progress by pushing goals forward with partners and internal teams.

– Collaborate with support and operational management to identify and implement process and tool improvements in a dynamic and growing environment.

– Participate in creating repeatable processes that will scale with the increasing number of concurrent implementations supported by the team.

To be successful in this role, you

– Have a proven track record of successfully driving healthcare technology implementation projects from initiation to completion.

– Excel at communication and can synthesize information concisely.

– Are extremely organized, able to manage multiple priorities simultaneously, while maintaining attention to detail and quality.

– Work with speed and are results-driven, seeking continuous improvement and efficiency. The role requires rapid decision-making, quick execution, and an unwavering commitment to precision and quality in every aspect of implementation.

– Build strong relationships with various stakeholders at partner sites to ensure long-lasting partnerships.

– Utilize data to tell a story about pilot performance and inform tactical plans for ensuring pilot success.

– Possess the ability to recognize early warning signs and escalate concerns with proposed solutions.

– Exhibit creativity and resourcefulness with strong problem-solving skills, tactful conflict resolution abilities, and a bias for action.

– Bring 5+ years of experience in project management, with a focus on software deployment and implementation in B2B settings.

Ideally, you have

– Experience implementing electronic record systems (Epic experience is a definite plus).

– Familiarity with systems requiring strict adherence to privacy and security protocols.

– Knowledge of tiered support organizations and escalation protocols.

**Must be willing to travel up to 20%**

Why Work Here?

– Be part of a trailblazing, mission-driven organization that is enhancing understanding in healthcare through AI!

– Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

– **Flexible/Unlimited PTO** — Salaried team members can take off as much approved time as needed, plus 13 paid holidays.

– **Equity** — Offered to all salaried team members.

– **Medical insurance** — 100% premium coverage for employees + 75% for dependents. Three Aetna plans to choose from.

– **Dental & Vision insurance** — 100% premium coverage for employees + 75% for dependents. Two Aetna plans to choose from.

– **Flexible Spending (FSA) & Health Savings (HSA) Accounts**

– **Learning and Development budget** — $3,000 per year for coaching, courses, workshops, conferences, etc.

– **401k Plan** — Opportunity to contribute pre-tax dollars toward retirement savings.

– **Paid Parental Leave** — 16 weeks of paid parental leave for all full-time employees.

– **Flexible working hours** — Emphasis on accomplishments rather than specific hours worked.

– **Home Office Budget** — Up to $1,600 in one-time reimbursement for setting up a home office.

– **Sabbatical Leave** — 30 days of paid sabbatical leave after five years of employment.

– …Plus much more!

Compensation

$130K – $160K • Offers Equity