Receptionist Male (Remote)

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo!

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Consistently offer professional, friendly and engaging service.
• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures and service standards.
• Perform any and all other tasks assigned by management.
• Take initiative to add a personalized experience.
• Uphold the highest standard of internal and external customer service at all times.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

• A minimum of one year experience.
• Good command of English.
• Ability to work in different shifts.
• Service-focused personality is essential; experience is an asset.
• Prior front desk or related hotel experience.
• Prior experience working with Opera or a related system.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.