Sales Support Manager (Remote)

We are seeking a dynamic and experienced Back-office / Sales Admin Team Leader to lead, coach, and develop our Sales Admin Team. This role is crucial in delivering high-quality operational and service requirements to the Nestlé Sales Customer Management Teams, supporting end users across multiple categories and channels within the business. The ideal candidate will empower team members through coaching, training, and development, ensuring they possess the necessary knowledge and skills to excel in their roles while fostering their career aspirations.

Key Responsibilities:

• Operational Execution:

• Ensure core performance metrics are delivered to agreed service levels, regularly reviewing SLAs to meet business needs.
• Understand the monthly business planning process and external customer requirements to ensure timely and quality service delivery.
• Manage escalations to key stakeholders, driving a right-first-time approach to service delivery.

• Provide support to Key Account Managers and Customer Management teams, facilitating effective communication and timely information exchange.
• Ensure reliable tracking and reporting of Trade Promotions and invoices, guaranteeing adherence to the conditions framework.
• Maintain customer-specific price lists for transparency on net/net prices.

• Collaborate with key stakeholders to ensure ongoing alignment and service delivery across all Business Categories and supporting functions.
• Maintain close relationships with the Sales Leadership Team regarding service requirements and expectations.

• Drive best practices and promote standardization within the Back-office / Sales Admin Team.
• Establish operational review processes to track performance and measure improvements.

• Building a team spirit, where team members collaborate effectively and understand their shared goals and purpose.
• Attracting and retaining talent, developing the personal effectiveness of employees by regular coaching and implementing learning activities.

Our Requirements:

• 5+ years of relevant experience in operations, sales operations, business development, consultancy, or analytics.
• Proven experience in team management and demonstrated leadership skills in various capacities.
• Strong organizational and project management skills.
• Energetic, committed, and open to cooperation with internal clients.
• Excellent communication and problem-solving skills.
• Fluent in English and Polish.

What We Offer:

• Permanent employment agreement.
• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern.
• Competitive benefits package: private medical care, Multisport card, Pension Found, 50% discount for lunch in a company canteen, coffee benefit.
• Possibility to work in a dynamic team of professionals and leaders.
• Possibility to work with challenging projects and responsible tasks.
• Atmosphere full of respect, professionalism.
• Possibility of development & career advancement.
• Opportunity to participate in Sustainability projects, and join a community focused on creating sustainable solutions.
• Flexible working hours with possibility to work from home.