Academic Manager Service Delivery (Remote)

We are seeking a dedicated Academic Service Manager to lead our tutoring programs remotely and make a significant impact on the educational experiences of students. In this vital role, you will coordinate and elevate tutoring initiatives, monitor student advancement, and deliver exceptional service to our partner school districts. The ideal candidate will exhibit strong organizational skills, effective communication abilities, and an in-depth understanding of K-12 educational methodologies. A willingness to commute to various school locations across Los Angeles is essential for this position.

Key Responsibilities

• Deliver exceptional academic services to students and their families, ensuring a positive and impactful experience.
• Support tutor team success through comprehensive on-site training, coaching, and ongoing professional development.
• Implement and manage educational programs and initiatives tailored for students and partner school districts.
• Effectively manage class schedules to optimize the staffing of tutoring sessions and achieve efficiency targets.
• Monitor and assess academic progress for both individuals and groups.
• Conduct stakeholder conferences to review performance, adjust academic strategies, and facilitate renewals.
• Maintain open lines of communication with students and parents, fostering effective conflict resolution.
• Undertake additional administrative tasks as required to uphold high-quality service delivery.

Required Skills

• Proficient in Microsoft Office and Google applications.
• Strong organizational skills with demonstrated success in maintaining timely and well-documented communications.
• Excellent communication abilities in both virtual and in-person environments.

Qualifications

• Bachelor’s Degree is required.
• 2-3 years of progressive professional experience in a related field.
• Experience managing virtual operations, particularly with larger teams.
• Ability to commute to various schools throughout Los Angeles regularly.

Career Growth Opportunities

This position offers substantial opportunities for professional development and career advancement in a supportive work environment. You will have the chance to enhance your skills and grow your network through collaboration with education professionals and stakeholders.

Company Culture and Values

We are committed to fostering a diverse and inclusive workplace. We celebrate diversity and strive to create an environment where all team members feel valued and respected. We encourage applications from qualified individuals of all backgrounds, and we prioritize diversity, equity, and inclusion in our hiring practices.

Employment Type: Full-Time