Account Director (Remote)

As the Account Director in London, United Kingdom, this dynamic professional will take the helm in ensuring the satisfaction and success of key merchant accounts. By spearheading revenue targets and crafting innovative opportunity plans, they will play a crucial role in delivering exceptional value to top-tier clients.

About the Ideal Candidate:

This candidate thrives in a vibrant, fast-paced environment where collaboration is key. With a knack for understanding customer needs—sometimes even before they do—they possess the ability to make swift and effective decisions. As a natural leader, they excel at managing cross-functional teams without relying solely on authority. Their strong analytical skills allow them to derive meaningful insights from data, driving impactful strategies. No task is too small; they are willing to roll up their sleeves to ensure everything runs smoothly.

Key Responsibilities:

• Act as the go-to contact for portfolio merchants, adeptly handling inquiries and resolving issues to maintain high satisfaction levels.
• Monitor and analyze performance metrics, identifying areas for optimization and mobilizing cross-functional teams to enhance the in-life experience for valued merchants.
• Take ownership of preparing and executing Quarterly Business Reviews (QBRs), ensuring actionable insights are delivered and tracked.
• Maintain an updated database of merchants and essential project documentation to support business continuity.
• Cultivate strong, lasting relationships with portfolio merchants, acting as a trusted advisor.
• Serve as the ultimate problem solver for partners, addressing any challenges related to local payments, settlements, payment marketing, and customer success.

Requirements

Qualifications:

• A bachelor’s degree in Business Administration, Economics, or a related field; however, equivalent experience will also be considered.
• At least 7 years of experience in account management, business development, or sales, demonstrating a proven track record in leading end-to-end processes from lead generation to surpassing revenue targets.
• A self-motivated individual with a sharp eye for detail and a customer-first mentality.
• Exceptional time management and prioritization skills, capable of delivering results under pressure in fast-paced settings.
• Proven experience in managing both external and internal stakeholders across multiple time zones.
• Familiarity with payments, mobile technologies, e-commerce, website development, and digital innovations is highly preferred.

Benefits

What’s in It for You?

• Take a leading role in shaping the trajectory of the business, making a significant difference for clients and the organization alike.
• Join a rapidly expanding global company where your professional development is supported and encouraged.
• Be part of a collaborative, innovative, and inclusive environment that values every team member’s contributions and nurtures growth.
• Enjoy a competitive salary, comprehensive benefits, and flexible working arrangements designed to support your well-being.

Excited to take on a challenging and rewarding role as an Account Director? This is your chance to join a fast-paced environment where your contributions will make a real impact! If you’re ready to drive success and elevate customer experiences, apply now and be part of a thriving team that values innovation and collaboration!