Account Manager Fixed Term Contract (Remote)

Account Manager Fixed Term Contract | Civic Disability Services | Australia

• Work for a nationally recognised Employer of Choice
• Flexible work arrangements
• NFP Salary Packaging

We have an exciting opportunity for an experienced individual with solid NDIS knowledge to join our Account Management team.

ABOUT THE OPPORTUNITY 

Reporting to the Senior Account Manager, this role is responsible for being the central point of contact for customers to ensure excellent customer service throughout the client’s lifespan at Civic. The heart of this job is making every interaction count whether it is gathering information, putting together a proposal, or assisting a client navigate initial engagement with Civic.

No two days are ever the same. One day you could be supporting a person while moving into their forever home, the next you could be supporting someone to plan for their yearly review or even referring a person to the best allied health professionals to suit their needs, the opportunities are endless.

This is a temporary full time position, starting December 2024 and ending September 2025, with potential extension after that date.

The responsibilities in this role will be as follows:

• Onboarding new clients within Civic CRM
• Coordinating and collecting forms to progress potential clients into service 
• Actioning plan renewals and creating Service Agreements
• Coordinating roll over updates as well as new plan updates
• Liaising with stakeholders, clients, NDIA and plan managers
• Assisting with new referrals by completing necessary enquiry forms

ABOUT YOU

Ideally you will have a passion for supporting individuals achieve their full potential, and you are ready to use your strong organisational skills. The successful candidate will thrive in a fast-paced work environment and enjoy seeing successful outcomes for clients.

This requires ensuring timely and proactive completion and follow up of all administrative tasks that support the client’s booking, payment and retention of services whilst connecting and engaging with internal stakeholders to ensure the client’s requirements are met and exceeded.

Therefore, we are looking for a self-driven individual with strong administration, customer service and account management skills to support the team and Civic clients. 

ESSENTIAL CRITERIA

You will need to be able to demonstrate the following:

• Prior experience in an administrative position. Experience within the disability sector is highly regarded.
• High attention to details.
• Flexible and adaptable attitude when working with various and diverse stakeholders to achieve a common goal.
• Excellent communication skills both written and verbal.
• Self-motivated – a consistent creative and proactive approach.
• Ability to work within deadlines and toward performance targets. 
• A deep understanding of the NDIS framework and processes.

ABOUT CIVIC

Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives. 

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers. 

In 2023 we were winners of the Employer of Choice through the Australian Business Awards.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and our clients’ lives. 

Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance, an employee assistance program and an onsite gym and café at Head Office but, we have a professional, family-friendly culture where everyone belongs.

Still Reading….. APPLY NOW!

For more information contact: carla.garetti@civic.org.au

Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks. 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home