Account Manager Payments Industry (Remote)

Location: Puerto Rico (Relocation package available)

Salary: $40,000–$55,000 annually (based on experience)

Employment Type: Full-Time

About Bluebanc:

Bluebanc is a leading provider of banking-as-a-service and card-issuing solutions. We specialize in innovative payment solutions tailored to the unique needs of our clients.

Role Overview:

We are seeking an experienced Account Manager with a strong background in the payments industry to join our team. This individual will play a key role in managing client relationships, ensuring customer satisfaction, and driving business growth by providing exceptional service and support to our valued partners.

This is a fully remote position, but candidates must reside in Puerto Rico or be willing to relocate. A relocation package is available for qualified candidates.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term relationships.
• Onboarding & Training: Guide new clients through the onboarding process, ensuring they understand and maximize the value of Bluebanc’s services.
• Problem-Solving & Support: Proactively address client inquiries, resolve issues, and escalate challenges when necessary, ensuring a seamless experience.
• Collaboration with Internal Teams: Work closely with sales, compliance, and operations teams to deliver on client needs and align on strategic goals.
• Performance Monitoring: Track and report on account performance metrics, identifying opportunities for optimization and growth.
• Upselling & Cross-Selling: Identify opportunities to introduce additional products or services to clients that enhance their experience and meet their needs.
• Payments Expertise: Leverage your knowledge of the payments industry to advise clients on best practices, regulatory changes, and emerging trends.

Qualifications:

• Industry Experience: Minimum of 3 years of experience in the payments industry (card issuing, payment processing, or similar). Banking experience alone is not sufficient.
• Education: Bachelor’s degree in business, finance, or a related field is preferred but not required with equivalent experience.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.
• Client-Focused Mindset: Proven ability to develop and maintain relationships with a diverse portfolio of clients.
• Problem-Solving Abilities: Skilled at anticipating challenges and finding solutions in a fast-paced environment.
• Location Requirement: Must reside in Puerto Rico or be willing to relocate. A relocation package is available for qualified candidates.
• Technology Proficiency: Comfortable using CRM tools, payment platforms, and other relevant software.

What We Offer:

• Competitive salary of $40,000–$55,000 annually based on experience.
• Fully remote work with flexible hours.
• Relocation assistance to Puerto Rico for qualified candidates.
• Opportunities for professional growth within a rapidly expanding company.
• A collaborative and supportive work environment.

How to Apply:

Submit your resume and a cover letter outlining your experience in the payments industry and why you’re the ideal candidate for this role.

Join Bluebanc and be part of a team that’s revolutionizing the payments landscape!