Account Manager (Remote)

Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we’re experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.

Logixboard is looking for an Account Manager to help take our company’s growth to the next level as the leading digital SaaS platform in the freight forwarding space. As an Account Manager, you will nurture and expand relationships with our valued clients. A Logixboard Account Manager is focused on managing accounts throughout the entire customer journey by understanding customers’ businesses, identifying and defining desired outcomes, and tying back the contribution Logixboard has made to achieving their goals and objectives. With the ownership of the relationship, Account Managers are expected to focus on retaining and expanding revenue with our existing customer base through renewal and upsell motions. You will also play an integral part in defining and building our account management team for our fast-growing start-up.

You will:

• Own value definition, and attainment
• Manage contract renewal, upsell and expansion motions with existing customers.
• Build and maintain relationships with key client stakeholders.
• Analyze customer data to build renewal proposals, maintain customer retention, identify risk, and increase contract value.
• Collaborate with Customer Success Management to align on customer strategy and increase customer satisfaction.
• Collaborate with Marketing to increase product knowledge and improve messaging for renewal and upsell motions.
• Maintain an up to date pipeline in Salesforce for renewal, upsell and expansion motions.
• Execute a full sales cycle motion from prospecting to closing a deal with your existing book of business.
• Host and/or participate in regular meetings with clients for product demonstrations, renewals, and business reviews.
• Identify gaps and pain to consult on and propose solutions that provide value-driven growth.

We’re looking for:

• 5 or more years of Account Management or Sales experience in a Freight forwarder or Logistics Service Provider (LSP). SaaS environment preferred.
• Experience selling and managing customer relationships remotely.
• Experience working with SMB, MM and MM+ organizations.
• Ability to communicate with and manage revenue discussions at VP or Director client levels.
• Ability to facilitate web-based demos with companies in different countries.
• Experience in leveraging data to benefit the customer and our organization.
• Demonstrate excellent written and verbal communication skills.
• Highly coachable – The ability to listen to constructive feedback and adjust accordingly.
• Startup experience is a plus.
• Proficiency with CRM tools such as Salesforce.

Benefits:

• We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done.
• Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability.
• 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.
• Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.
• In addition to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.
• A yearly Learning and Development budget of $500 to find your own way to continue your professional development.
• To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.

At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact recruiting@logixboard.com .