Job description / Role

Job Description

– Oversee the execution of installation and service activities for clients.
– Actively engage in and supervise client training programs.
– Lead and manage a team comprising service engineers and technicians.
– Assign and oversee service tasks, monitor project progress, resolve client issues, and track service status.
– Monitor and manage service and maintenance contracts with clients.
– Function as the secondary support for highly technical aspects.
– Prepare and submit various documents, including work reports, weekly reports, work orders, and related paperwork.
– Identify and address staff training needs and develop a training plan subject to approval by the Division Manager.
– Evaluate and monitor the performance of service engineers and technicians, submitting performance evaluation reports to the Division Manager.
– Implement measures to safeguard all backups and prevent any potential risks of data loss.
– Investigate and recommend innovative technologies or methodologies to enhance service efficiency and effectiveness.
– Monitor work quality and provide proper advice for performance improvement, and provide the implementation, maintenance, and functionality of the low current system.
– Diagnose Systems Failures, Breakdown Problems, and Plan Professional Solutions and provide the proper implementation of the Low current Systems to avoid and resolve any occurring problems.
– Provide the appropriate installation, maintenance, and monitoring of systems and provide the appropriate organization and documentation of low current systems.
– Recommend development plans for Low Current systems in order to meet the required level of efficiency.

Personal Skills

– Excellent communication and interpersonal skills.
– Excellent technical report skills.
– Very Good command of English.
– Excellent Leadership skills.

Technical Skills

– Project Management Skills.
– Services & Operations Skills.
– ITIL Certified.
– Cybersecurity Knowledge.
– DevOps best practices.
– Data Analytics and Reporting.
– Business Continuity and Disaster Recovery.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.