Activation Leader (Remote)

We’re tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years, software businesses have gone from not having to worry about sales tax, to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20 US states and many countries worldwide.

So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.

Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $50M from leading investors like Sequoia, Index, and Khosla Ventures.

As the leader within the Activation pillar of the Anrok customer journey, you will focus on activating and growing customers post-sales. This involves managing the onboarding team to engage with Anrok customers through the activation process. A great candidate is comfortable using data and customer feedback to continually iterate and improve operational execution. You will work closely with engineering, product, sales, customer support and finance teams to create a seamless customer experience.

In this role, you will:

• Hire, enable, and coach a high-performing team to consistently meet quarterly goals and targets
• Work directly with customers and your team to understand and accelerate Anrok customer onboarding and activation processes
• Monitor and manage team performance against key performance metrics
• Identify opportunities in the early customer journey that require intervention and proactively investigate, strategize, and implement solutions
• Analyze the data relevant to customer activation; run your own queries and build your own dashboards

What excites us:

• 7-10 + years of experience in strategy or operations roles with focuses on onboarding, technical implementations, customer adoption, growth
• Prior experience with managing and scaling teams that have multiple priorities or projects
• Ability to jump into new situations and quickly solve problems, with an eye toward architecting solutions that will scale
• Ability to distill and translate data and messy workflows into standardized processes
• Empathetic and effective operational mindset to work cross-functionally

What we offer:

• The equity upside of an early-stage startup with the product-market fit of a later-stage company.
• Daily lunch and snacks for those working out of our San Francisco office.
• Medical, dental, and vision insurance covered 100%.
• One Medical membership covered, flexible sick benefits, and more.
• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
• Annual team off-sites and in-person opportunities around our growing Anrok hubs
• Home office setup stipend to ensure you have the equipment you need to thrive at work