Administrative Manager Of Operations Wfh (Remote)

We are actively seeking an accomplished and detail-oriented Administrative Operations Manager to become a vital part of our dynamic team. The ideal candidate will possess exemplary communication and organizational abilities, a comprehensive grasp of departmental protocols, and a forward-thinking mindset aimed at enhancing operational efficiency. Your primary mission will be to ensure that all administrative support functions are executed proficiently, thereby facilitating smooth operational workflows. This position will primarily serve our office located in Worcester.

Key Responsibilities

• Extend a warm welcome to guests, ensuring they feel valued and appreciated.
• Manage phone communications, directing inquiries to the appropriate personnel.
• Efficiently handle incoming mail, including sorting and distribution on a daily basis.
• Oversee the copy room, maintaining adequate supply levels and addressing any copier or printer malfunctions.
• Secure office supplies following the Director’s approval, ensuring a well-equipped work environment.
• Assist in the onboarding process for new employees.
• Organize, schedule, and promote office events such as meetings, conferences, and training sessions, including catering arrangements.
• Collaborate with senior leadership on special projects, addressing key organizational initiatives.
• Review, refine, and enhance administrative and operational protocols and systems.
• Systematically collect and archive information using both digital and physical filing systems.
• Actively participate in educational opportunities aimed at skill enhancement.
• Serve as a liaison between clients and suppliers, connecting them to relevant managers.
• Function as the financial point of contact with the Finance Department, overseeing account receivables and payables while tracking monthly expenditure records.
• Coordinate with vendors for any necessary office repairs.
• Maintain accurate records of client placements, processing intakes, transfers, and terminations for billing purposes.
• Manage the client database, overseeing intake, discharge, and placement transitions.
• Ensure accurate census data for appropriate programs.
• Administer the reimbursement schedule and payments for foster parents.

Required Skills

• Proven leadership capabilities, including effective management of time, tasks, and resources.
• Strong familiarity with office management systems and operational procedures.
• Meticulous attention to detail with the ability to multitask effectively.
• Excellent written and verbal communication skills.
• Capacity to work autonomously as well as collaboratively within a team environment, exercising sound judgment and prioritization skills.
• Advanced proficiency in Microsoft Office Suite and SharePoint, with adaptability to new technologies.
• Superior customer service skills, fostering professional and respectful relationships with staff, clients, and vendors.
• Professional demeanor and capability to thrive in a fast-paced work setting.
• Flexibility in managing competing demands and unexpected situations.
• Strong financial acumen, with comprehensive knowledge of accounting principles and applicable information technology systems.

Qualifications

• Preferred credentials include an Associate’s Degree and a minimum of 7 years of relevant administrative experience, or a High School Diploma complemented by proven administrative experience and relevant certifications.
• Commitment to maintaining current knowledge through required training and continuous learning.
• Willingness to undertake additional responsibilities to support quality care and organizational objectives.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive workplace, where each team member’s contributions are recognized and valued. Our commitment to professional development ensures that employees have ample opportunities to grow their skill sets and advance their careers.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive healthcare benefits package.
• Generous paid time off and additional perks such as student loan pay-down assistance and tuition reimbursement.
• Opportunities for professional development funding.

Join us in our mission to provide exceptional administrative support while fostering a culture of excellence and continuous improvement.

Employment Type: Full-Time