Advanced Services Engineer Customer Success Services (Remote)

Job description / Role

What you will do

Become our customers’ trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of database on premise and in cloud, delivering services that drive customer success and innovation.

– Improve the stability, availability, and performance of critical production databases
– Provide operational support and engage in escalations for essential business systems.
– Deliver assistance with software installation, configuration, health assessments, and performance reviews
– Analyze new and complex issues, performing thorough root cause investigations
– Review config and performance of DB
– DBA lifecyle Support (Patching, Backup, DR configs , Upgrades, migrations) and Infra DomU patching during off hours
– Offer problem-solving expertise while considering customer constraints and risk management
– Deliver architecture advisory services, including reviews and conceptual support.
– Conduct research and promptly address technical inquiries, ensuring effective communication at various organizational levels
– Educate customers on product features, best practices, upgrades and patches
– Work with OCI Development and Product Management for adoption of new OCI features and services

We also use:
– Exadata, OCI, Oracle VM, Unix
– Grid Infrastructure: RAC, ASM
– Autonomous Health Framework (AHF)
– Enterprise Manager (OEM), Grid Control
– SQL optimization, AWR, ASH, traces
– ODG, OGG, security, RMAN
– Json, python, shell scripting

Preferred Qualifications

– 7+ years PRODUCTION experience working as an Oracle DBA, in an enterprise environment and with Siebel CRM
– Excellent troubleshooting and analytical skills
– Great communication skills
– Fluent in written and spoken English
– Strong knowledge of SQL and PL/SQL
– Knowledge of Automation lifecycle and tools (Ansible, etc) is a plus
– Ability to develop and troubleshoot shell scripts as needed.
– Thorough Knowledge in RMAN backup and recovery processes and operation
– Excellent working knowledge in DB patching
– Thorough knowledge of DB Performance, SQL Tuning
– Thorough knowledge of Clusterware – RAC/GRID configurations (configuration, upgrade)
– Thorough Knowledge in Oracle Database RAC, ASM, Data Guard
– Knowledge of migration using RMAN, datapump and export/import
– Knowledge of Exadata operations (patching, upgrades, node addition, storage cell addition and storage configuration)
– Experience with Enterprise Manager for monitoring and administering mission critical databases
– Experience with e-Business & Technology patching and upgrades is a plus
– Knowledge of Golden Gate and Oracle Gateway is a plus
– Overall knowledge of Cloud Computing
– Experience in any Unix shell scripting
– Knowledge of Perl script and Python is a plus

What we will offer you

A competitive salary with exciting benefits

– Flexible and remote working
– Learning and development opportunities to advance your career
– An Employee Assistance Program to support your health
– Employee resource groups that champion our diverse communities
– Core benefits such as medical, life insurance, and access to retirement planning
– An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences – we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.