Aftersales Manager District (Remote)

Join our esteemed team as a District Manager, Aftersales Junior, where you will operate in a fully remote capacity. This position not only offers a chance to advance your career but also enables you to make significant contributions to the success of our valued partners and customers.

Company Culture And Values

At our organization, we pride ourselves on being a reliable partner for leading automotive brands globally. We are dedicated to fostering business transformation through exceptional Customer Experience, Repair Optimization, Learning, and Insights. Our collaborative and innovative environment encourages personal and professional growth among our diverse workforce.

Key Responsibilities

• Cultivate relationships with 30-40 designated dealerships, providing proactive support and consulting to enhance their fixed operations and profitability.
• Collaborate closely with dealer operators and management teams, utilizing various communication tools (phone, text, email, screen share, etc.) to assess and meet their sales, retention, and revenue needs.
• Prepare comprehensively for each remote dealership engagement by reviewing reports, identifying priorities, and creating a structured agenda for discussions.
• Consult with dealerships on strategies to improve customer retention, address fixed operations challenges, and optimize the Part and Service Excellence (PASE) program.
• Evaluate and enhance processes related to parts inventory management and service customer experience, contributing to increased loyalty and operational efficiency.
• Address warranty and customer-related challenges by collaborating with relevant teams and ensuring compliance with company policies.
• Utilize customer data and insights to drive improvements in customer satisfaction (CSI) performance and other key retention metrics.
• Collaborate with the digital district manager and other colleagues to analyze marketing and merchandising strategies in alignment with brand direction and market dynamics.
• Stay informed about industry trends and adjust strategies accordingly to meet evolving customer expectations.
• Set measurable goals, manage your time efficiently, and act as a trusted advisor to dealerships, contributing to the overall success of the district.
• Travel as required, including overnight stays, and undertake special projects aimed at supporting business growth.

Required Skills

• Strong communication and customer service capabilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with performance tracking and reporting.
• Problem-solving aptitude paired with adaptability to dynamic situations.
• Self-motivated individual with the ability to manage multiple priorities and maintain a positive outlook in a fast-paced setting.
• Commitment to fostering customer relationships and delivering effective solutions.

Qualifications

• Bachelor’s degree preferred, or a minimum of an Associate’s degree.
• Previous experience in automotive sales or service is advantageous but not mandatory.

Career Growth Opportunities

Our organization is committed to your career trajectory, offering access to resources and support that empower you to enhance your skills and assume new responsibilities.

Ready to take your career to the next level? Apply today and discover how you can make impactful contributions to our team!

Employment Type: Full-Time