Aged Care Software Implementation Manager Trainer (Remote)

Aged Care Software Implementation Manager Trainer | Management Advantage | Australia

Aged Care Software Implementation Manager & Trainer

• Friendly, relaxed, team environment
• Salary and conditions are negotiable
• North Fitzroy Head Office

Are you:          

• A DON/Quality Manager wanting to stay in aged care but do something different?
• An RN with management experience looking for a change?
• Organised, great with time management?  A problem solver?
• Friendly, easy-going and have a cheerful personality?
• Passionate about building strong professional relationships and communicating with people at all levels?
• A team player? A flexible, innovative thinker? A quick learner?
• Experienced working with software?
• Patient and persistent?  Task orientated?

Do you:

• Have excellent customer service skills and the ability to deal effectively with clients of all levels? Build great relationships?
• Enjoy working on your own, taking responsibility for your day-to-day activity whilst being part of a team who enjoys and works toward a common goal?
• Have very good literacy and numeracy and the ability to ask the right questions?
• Pride yourself on your proactive communication skills, both verbal and written?
• Have sound troubleshooting skills and the ability to ask the right questions to determine the root cause?
• Aim for excellence? Have an optimistic outlook?
• Enjoy helping others?
• Have some experience in project and change management?
• Experience in software training or education?
• Possess good knowledge of computers and computer software?

We are:

Management Advantage, a market leader for 30 years, developing and deploying an innovative software solution to the aged care industry. We have a sophisticated yet extremely user-friendly software program with a market-leading reputation for constant product development and outstanding customer service and support.

Our head office is in Melbourne, yet our client base is Australia-wide.

The role:

We are looking for a Registered Nurse with current aged care experience to be a full-time Software Trainer and Implementation Manager to implement our software program into Aged Care organisations and then manage and maintain the relationship going forward.

This will involve organising, managing and leading the entire software implementation project (sometimes on a number of projects at the same time). Effectively engaging and managing stakeholders throughout every stage of the project, from start to finish (including training of the users and post-implementation support). Being the first point of call for the aged care clients you will be managing and supporting, you will need a calm and helpful attitude.

Part of the role may also require assisting the software Help Desk team in responding to phone and email-based software support queries when not managing software implementation projects, conducting training sessions and following up with your designated clients.

With your friendly and patient approach to supporting the end-user, you will need to quickly determine any issues or concerns and work towards a resolution. You will put to great use your desire to follow procedures and ability to determine when an issue needs to be escalated. You will draw on your flexibility in how you carry out your day-to-day activities, working independently to meet your client’s needs and current project timelines.

With exceptional organisational skills, you will be valued for your ability to work both independently and as part of a small team in a supportive and relaxed atmosphere. You will be able to put your ideas forward to ensure the business continually enhances its service and software products to the aged care industry. 

If you are already an RN with management experience, then anyone with additional experience in:

1. Software training,
2. Project management, and
3. Change management 

will have a significant advantage in the selection process.

The successful applicant will need the ability to travel via their own car, regionally within Victoria and fly interstate. Overnight stays are sometimes required. 

Salary and conditions are negotiable depending on aged care experience.

Sound Exciting?  Sound like you? 

Then ‘Apply Now’ and come and tell us why you would be great for this role.

What are you waiting for; we want to speak with you now!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home