Application Services Engineer (Remote)

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

The IT Application Engineer will play a crucial role in Solera’s day-to-day operations and initiatives. The successful candidate will possess a deep level of technical experience surrounding identity and access management, focused on production application services support, including Windows and Linux Operating systems, and various proprietary software platforms. While the role is very certainly one that centralizes around application troubleshooting, deep technical experience, and repeated examples of success collaborating with team members to resolve technical issues daily.

Desirable: OS Scripting techniques involving Bash, PowerShell, and or Python. Experience in virtualization technologies, cloud computing, application architectures, experience building and motivating teams, managing large teams.

What You’ll Do

• Diagnose and resolve complex application issues to ensure optimal performance and usability for the various systems and users, and coordinate with department heads to pinpoint and fix issues.
• Monitor application performance to measure uptime and downtime and implement strategies to improve availability and performance.
• Manage and resolve technical issues as they arise, provide incident reports, and see through the resolution process to its end.
• Conduct regular reviews of systems to ensure application health, security, and availability.
• Collaborate with IT and development teams to ensure software projects are properly implemented and to update applications as required.
• Document procedures and practices in a clear, concise manner, ensuring that the organization can continue to rely on this guidance in the future.
• Responsible for the monitoring, measuring, performance, availability, security, recovery, and throughput of application services.
• Oversees the operational integrity of tools, systems, and infrastructure, including technical or process changes that could impact application services.

What You’ll Bring

• A passion for excellence in delivery of service to customers and colleagues alike
• A drive to improve operational processes and procedures.
• Understands DR planning and execution, and can influence IT infrastructure, IT applications, and business owners on DR planning and practices.
• Technical experience into building troubleshooting application architectures
• Strong analytical and troubleshooting abilities to resolve complex technical issues.