Applications Support Lead (Remote)

Applications Support Lead | Mission Australia |Australia

Permanent Full-Time Position
Location: Sydney with Hybrid/ WFH Options!
Attractive salary + Super + NFP Salary Packaging
Make a meaningful difference to the lives of Australians inneed

Applications Support Lead | Mission Australia | Australia

Permanent Full-Time Position
Location: Sydney with Hybrid/ WFH Options!
Attractive salary + Super + NFP Salary Packaging
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Are you ready to lead technical support efforts that make a real difference? In your role as the Application Support Lead, you will provide expert guidance and support across a range of platforms and integrated technologies. You will manage complex incidents, drive effective problem-solving, and collaborate closely with stakeholders and vendors to ensure our systems run seamlessly. You’ll also lead change management initiatives, strengthening the resilience and efficiency of our application environment.

As a key member of the Applications Support Team, you’ll deliver essential second-level support, handling escalated issues from the Service Desk to provide timely, impactful solutions. This is a unique opportunity to leverage your skills in a purpose-driven organization dedicated to transforming lives and strengthening communities.

If you’re ready to bring your expertise to a role with purpose, join us.

Your key responsibilities will be to:

Manage incident tickets triaged from the Service Desk, ensuring timely resolution and effective communication with end users.
Conduct problem management and root cause analysis to resolve incidents, document solutions, and monitor trends for proactive issue resolution.
Oversee the incident management queues, ensuring tickets are handled within agreed service levels, and escalate unresolved incidents as needed.
Collaborate with vendors to manage incidents and ensure the timely delivery of solutions, regularly assessing vendor performance.
Lead change management activities, including reviewing and implementing upgrades and patches ensuring effective communication with impacted users.
Act as 2IC for the Applications Support Manager, managing team workload, driving continuous improvement, and representing the team in management activities in their absence.

Requirements for Success

Relevant academic qualifications in technical or business-related fields, with at least 7 years of experience in an Applications Support role.
Expertise in cloud technologies (Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Cx by Civica, Workday, KRONOS Dimensions) and strong knowledge across traditional architectural domains (Business, Application, Integration, Data, Infrastructure).
Proven experience in design, build, and management of Office 365, Power Platform, Azure IaaS, SaaS, platform integration, data classification and analysis, and automation.
Strong background in Change Management, vendor management, and stakeholder engagement, with the ability to build and maintain positive relationships.
Action-oriented with strong incident and problem management skills to resolve tickets efficiently and meet service level expectations.
Excellent communication, collaboration, and leadership skills, with a proactive, flexible approach to teamwork and a strong focus on delivering results.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia.

Your benefits

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

How to apply
Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home