Assistant Front Office Manager (Remote)

Job description / Role

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love, care for the world, dare to challenge the status quo!

Job Description

– Supporting, training, and supervising front office staff.
– The Assistant Front Office Manager is responsible for the security control of all hotel keys whilst on duty
– Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
– Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty
– To assist Reception/GSA Telephones as required.
– To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
– Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
– Handling customer complaints and special requests.
– Scheduling staff shifts and managing other HR-related tasks.
– Maintaining an orderly appearance throughout the reception area.
– Monitoring stock and ordering office supplies, including stationery and information leaflets.
– Preparing monthly management reports on customer feedback, bookings, and cancellations.
– Managing the departmental budget.
– Updating files and records.
– Enforcing all cash-handling, checking, and credit procedures.

– High school diploma or an associate’s degree.
– Client services or management experience.
– Great interpersonal and communication skills.
– Excellent problem-solving skills.
– Basic accounting skills.
– The ability to remain positive and focused in a fast-paced environment.
– Good time management skills.
– Great computer skills and the ability to learn new skills quickly.
– A professional appearance.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.