Assistant Manager Technical Support (Remote)

Salary: INR 1000000-1400000 / year (based on experience)

Shift: (GMT-05:00) America/Chicago (CDT)

Opportunity Type: Remote

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers’ client – Miko)

What do you need for this opportunity?

Must have skills required:

Technical Support, Customer Support, Analytical Skills, Problem-solving, Management, IoT devices, ticketing systems, Communication, interpersonal skills, Coaching, Mentoring, fast-paced environment

Miko is Looking for:

Assistant Manager-Technical Support Job Summary:

Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours.

Key Responsibilities:

• Manage a team of technical support engineers to ensure customer issues are resolved promptly
• Monitor and manage the support queue to ensure the timely resolution of customer issues
• Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary
• Develop and maintain documentation of technical support processes and procedures
• Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge
• Collaborate with other departments to ensure effective communication and resolution of customer issues
• Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance
• Ensure customer satisfaction by providing high-quality technical support

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience managing a technical support team
• Experience troubleshooting IoT devices
• Strong communication and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment
• Experience with ticketing systems and customer support software
• Strong analytical and problem-solving skills
• Ability to work night shifts

How to apply for this opportunity?

• Register or login on our portal & fill out the application form.
• Clear the given Video Screening (30 min) and Click on ‘Apply’ to get shortlisted
• Once it’s all done, your profile will be shared with the client for the Interview round.
• When selected, just meet the client and get your exciting career started!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don’t hesitate to apply today. We are waiting for you!