Assistant Operations Manager For Local Hospitality Company Wfh (Remote)

Location: Remote with Flexible On-Site Options

About Us

We are an esteemed locally owned luxury hospitality company, renowned for delivering remarkable guest experiences while upholding the utmost standards of our exquisite properties. Our commitment lies in providing exceptional service, ensuring that every interaction reflects the elegance and functionality of the luxury spaces we manage.

We invite you to join our vibrant team as an Assistant Operations Manager. This pivotal role allows you to manage essential vendor relationships, facilitate property preparations, and guarantee that our guests enjoy an extraordinary experience. You will collaborate with an elite group of professionals, all while benefiting from the flexibility of a work schedule that accommodates our distinguished clientele.

Position Overview

As the Assistant Operations Manager, you will partner closely with the Operations Manager and a dedicated team to oversee daily operational activities. Your key duties will include vendor management, guest assistance, property preparation, troubleshooting issues, and ensuring that every property meets our high standards of presentation and service. The hybrid nature of this position requires strong time management skills and adaptability to excel in a fast-paced environment.

Key Responsibilities

• Vendor Management: Lead and coordinate with professional service providers including cleaners, maintenance staff, and decorators to ensure timely and quality service delivery.
• Guest Support: Provide outstanding customer service by addressing guest inquiries, resolving issues, and ensuring a seamless experience throughout their stay.
• Property Management: Oversee inspections and preparations for guest arrivals to ensure that properties are pristine and fully equipped.
• Issue Resolution: Quickly address and resolve operational challenges or service shortcomings to maintain high levels of guest satisfaction.
• Aesthetic Management: Collaborate on property decor updates and seasonal styling to align with our luxury standards.
• Quality Assurance: Continuously monitor operations to ensure adherence to our rigorous standards of cleanliness and guest satisfaction.

Required Skills

• Experience in property management, hospitality, or a related field is preferred.
• Strong vendor management and communication skills.
• Proven ability to troubleshoot and resolve issues effectively.
• Detail-oriented with a focus on property maintenance and guest experience.
• Excellent organizational skills and the ability to manage multiple priorities.
• Flexibility to work various shifts, including on-call and weekends.
• Proficient in technology, particularly scheduling and property management software.
• Reliable transportation for on-site tasks and vendor engagements as required.

Career Growth Opportunities

We offer numerous avenues for professional growth and development within the luxury hospitality sector, empowering our employees to enhance their skills and advance their careers.

Company Culture And Values

Our organization fosters a culture of excellence, collaboration, and inclusivity. We value the contributions of every team member and strive to create an environment that celebrates diversity and promotes teamwork.

Compensation And Benefits

• Competitive salary ranging from (15.00 to )25.00 per hour.
• Flexible work schedule combining on-site and remote work options.
• Comprehensive benefits package available.

How To Apply

If you are a motivated and detail-oriented professional who thrives in the luxury hospitality environment, we encourage you to apply. Please submit your resume and a brief cover letter detailing your experience and why you would be a valuable addition to our team.

We are an equal opportunity employer dedicated to cultivating a diverse and inclusive workplace.

Employment Type: Full-Time