Associate Client Service Executive (Remote)

Associate Client Service Executive | Origami Risk |Worldwide

Overview:

Associate Client Service Executive | Origami Risk | Worldwide

Overview:

The Associate Client Service Executive serves as a highly adept technical resource for a portfolio of clients, utilizing a deep knowledge of Origami’s products and technical skills to drive the technical health, scalability, and stability of a client’s configured Origami solutions. This position is an integral part of a Focused Coverage Team (FCT) and provides incident and request resolution, technical escalation, and technical best practices to a portfolio of accounts.

Starting base pay for this role is between $78,000 and $97,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities:

Enhances client relationships by employing deep product knowledge and technical skills to service and support clients, furthering the health and adoption of Origami products to maintain the highest levels of client satisfaction.
Acts as a point of technical escalation for Focused Coverage Team (FCT) members.
Ensures client cases within the portfolio are logged, triaged, qualified, and prioritized in the Service Case Management system. Resolves cases in accordance with Client Success standard operating procedures by delivering high-quality, scalable, elegant technical solutions.
Collaborates with their FCT colleagues and Service Delivery Manager (SDM) to balance workloads and efficiently handle cases.
Manages and resolves client cases, including triaging incidents, fulfilling service requests, and delivering change requests by estimating, planning, developing, testing, and configuring the Origami platform.
Coordinates with internal teams (Product Development, CloudOps, etc.) to resolve incidents and meet client needs
Translates client needs into design specifications and configures the platform to align with those specifications.
Develops training materials and conducts user training to ensure effective platform use.
Proactively monitors the health of client environments by executing system optimization reviews based on the client’s service tier or as requested.
Offers configuration best-practice guidance and recommendations for optimal health and performance of Origami products.
Acts as a point of technical escalation for FCT members
Ensures the FCT and any additional resources assigned to a case deliver high-quality technical solutions for the assigned client portfolio.
Executes assigned actions from satisfaction improvement plans and ensure timely follow-up on client-specific bug reports through JIRA.
Contributes to team knowledge by sharing best practices, participating in internal projects, and helping to improve processes and solutions across the organization.
Records hours worked in accordance with Origami’s time entry policy.
Works with the CSM and FCT to ensure client requests fall within the service tier purchased
Assists the account management team in defining scope for expanded Statements of Work.
Acts as a mentor to less experienced Origami Colleagues and assists with the onboarding of new colleagues.
Provides guidance and oversight to project teams to ensure quality, productivity, and adherence to best practices.
Additional duties as assigned

Qualifications:

Bachelor’s Degree in a Computer Science or business-related field.
JavaScript, XML, SQL experience preferred.
3+ years’ experience in a client-facing profession services position.
Superior communication and presentation skills required.
Strong interpersonal skills required.

Who We Are:

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.

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