Associate Project Manager (Remote)

Associate Project Manager | SPS COMMERCE |Australia

Description:

Associate Project Manager | SPS COMMERCE | Australia

Description:

SPS Commerce is seeking a strong candidate for an Associate Project Manager position in Melbourne, Australia. The ideal candidate will have a mix of experience in customer success and project management with the agility to move between teams and projects, and the flexibility to adapt to customer needs, process changes and changing priorities. A strong customer focus and outstanding relationship building skills are a must.

As Associate Project Manager, you will work in a high-impact, visible role where you’ll have the opportunity to:

Collaborate with cross-functional partners to coordinate and support Customer Success teams, helping drive business objectives by developing and implementing retention initiatives.
Influence change in a high-growth, fast-paced environment through recommendations that skillfully balance attention to detail with big-picture goals.
Work with a tight-knit, winning team within a culture that makes work fun. SPS values employees, recognises successes and celebrates with fun events.
Learn and develop your skills with top-tier training over the first 90 days and after. Our team supports an array of products, so you’ll continuously learn and expand your knowledge.
Build a progressive, long-term career. Succeed in this role and you could pursue additional opportunities throughout the organization.

This is a full time, hybrid role requiring two days, including every Thursday, working in the Melbourne office, and up to three days working from home.

Does this sound like you?

You enjoy impacting the customer experience by building long-term relationships with customers to establish trust and credibility.
You consistently take initiative by identifying what needs to be done and acting on it proactively, without needing to be asked or prompted by the situation.
You are skilled at handling multiple projects simultaneously. You proactively prioritise needs, effectively manage resources, and demonstrate flexibility in your approach.
You can be flexible and are good at adapting to customer needs, process changes and changing priorities; you can effectively work with ambiguity.
Your innovative mindset allows you to identify opportunities for growth and drive continuous improvement.

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.

We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Day to Day

As Associate Project Manager, you will manage day-to-day project tasks for implementing SPS Commerce products and services from close of sale through handoff to customer support. You will take a customer-oriented approach to your work, always seeking to enhance the customer experience. Tasks will include:

Tracking progress of Implementation project(s). Ensuring deadlines are met and scheduling issues resolved
Creating and maintaining project work schedules, tracking customer requirements and translating requests into project deliverables
Informing customers and other stakeholders of project progress
Monitoring work-flow requirements to meet timelines and quality expectations
Prioritising needs, effectively managing resources, and completing necessary tasks
Other day-to-day project tasks to ensure execution of retention initiatives

Required Skills

To be a good fit for the role of Associate Project Manager position, you will have:

A bachelor’s degree or equivalent work experience and 2+ years of professional, non-project management experience, ideally within customer success
1-2 years of hands-on project management experience
Proven ability to handle multiple projects
Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation
Fantastic people skills; the ability to listen thoroughly and understand issues quickly
A data-driven mindset with experience developing and using metrics to inform decision making
Quality-focus; detail-orientation; ability to prioritise and multitask
Computer proficiency with scheduling tools and Microsoft Office Suite
Excellent organisational skills and written and verbal communication skills with various levels and titles inside and outside of the organisation

Preferred experience:

Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
Strong analytic and problem-solving ability
Experience developing processes and managing projects in a technology-based service organisation desired
Knowledge of supply chain, the retail industry and/or EDI is a plus

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home