Bilingual Customer Care Associate (Remote)

We are looking for talented customer service specialists, passionate about customers to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada! Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment. With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2024 now four consecutive years. Come curate your career and Discover TP in Canada today!

• Ability to work from the comfort of your home
• Paid Training
• Competitive compensation package
• Medical and dental benefits plans, as well as Employee Assistance Program
• Employee Referral program – starting at $500.00 for every referral hired
• Great perks on everyday products and services with Canada’s leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

Qualifications:

• Experience with the use of electronic documentation systems required.
• Previous contact centre experience is an assest
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 18 years old
• Excellent home internet hardwired – wifi connections are not permitted
• 
  Bilingual English/French

Responsibilities:

• Use very basic memorized words and phrases and grammatical structures
• Use basic connectors like “then” or “and” to link words and phrases
• Understand short and simple strings of words by recognizing basic vocabulary and phrases
• Pick up on basic, familiar content from text or conversation, especially with visual aids
• Engage in simple tasks that involve routine exchanges of information such as descriptions of identity, surrounding environment, and immediate needs
• Use and understand phrases related to topics discussing personal and familial information, employment, shopping, activities, etc.
• Use simple coordinating conjunctions and connector phrases (e.g. “and” or “but” in English)
• Communicate about and understand the main points of a variety of topics including family, hobbies and interests, travel, work, and familiar current events
• Offer explanations and opinions, describe experiences, dreams, hopes and ambitions, etc.
• Confirm mutual understanding in a conversation
• Understand longer and more complicated arguments in speech or text, assuming that it is not too unfamiliar
• Provide extended detail and offer arguments in favor of or against a topic
• Provide and defend an opinion or position on a variety of topics familiar to the interests of the language user
• Understand information that is less clear, structured, and explicit, even when the information is specialized, technical, or outside the field of interest or knowledge of the language user
• Use the language spontaneously and easily to meet professional and social needs
• Use the language with an awareness of appropriate style and audience
• Limit errors to infrequent, minor mistakes and maintain a high level of grammatical accuracy