Bilingual Customer Support M F (Remote)

This position will assist seniors in our community getting back into the workforce. You will check on the participant by making outbound calls to gather employment results or seek if they are needing any support. Your interaction swill be scripted. You will also provide information on other programs and referrals to local offices that can assist the participant. If you are patient, detail orientated and can follow processes thoroughly this is great position for you!

Qualifications

• 1 year of customer service or customer support experience required
• 1 year of previous call center or office background experience required
• Bilingual/Fluent in English and Spanish
• Technical savvy (can toggle between multiple programs and dual monitors)
• Previous remote work from home experience a plus
• Previous Salesforce experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Excellent attention to detail and accuracy
• Strong interpersonal and communication skills
• Effective time-management skills
• Ability to handle demanding customers while remaining calm and professional
• Demonstrated ability to deliver world-class customer service consistently
• Contributes to team efforts by achieving related results as needed
• Must be able to work independently in a remote work environment
• Proficiency with screen-sharing software and general office technology

Responsibilities

• Utilizing a script

• It is important that the script is utilized when possible. We have scripts for almost every call type

Making Outbound Calls

• The team makes outbound calls monthly to participants and utilizes an excel document to track the status of the calls

• This is a smaller team

• Attendance matters as volume can be high at times

• Utilizing Salesforce

• Salesforce is where we track all participant information, chatter notes, or any other information provided or given on calls

Pay & Benefits

• Starting pay -$15/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours – Set Shift 9:00am-6:00pm (EST) Work Days – Mon-Fri
• Paid Training – Typically 1weekin length from 9:00am-6:00pm Mon-Fri (EST)
• Status – Full Time 40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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