Bilingual French English Customer Service Agent (Remote)

Bilingual French English Customer Service Agent | AnswerNet |Canada

REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Hours: Varies 7 AM to 10 PM Mon-SUN
Salary: $19.50 Hourly
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Bilingual French English Customer Service Agent | AnswerNet | Canada

REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Hours: Varies 7 AM to 10 PM Mon-SUN
Salary: $19.50 Hourly
Benefits: Available after 90 days for full-time employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.

Summary of Position:

We are looking for remote customer-oriented service representatives who provide high-
level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service

representative

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal

communication skills

Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional

conduct and high-level customer service skills

Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
Other requirements which may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
At least one year of previous high-volume call center experience
Experience working with an automatic dialer
MUST BE COMPUTER LITERATE
Pleasant phone demeanor
Experience in BOTH inbound and outbound environments
Must be able to speak, read, and write in English and French.

WAH Requirements: